Penney Keith E MD - Torrington, Connecticut

jack joy

I was refused a scheduled appointment upon arrival because I would not give my SSN. Are you kidding me? This happened after providing and allowing my id and ins info to be scanned. Then the rude person asks for SSN. I was never informed prior that it would be required. I am also already in the system at the location of practice. Nasty attitude and horrible business practice. This should be illegal.

Kimii Fenrir

It's been a few years since I've seen Dr. Penney due to my insurance changing, but I had seen him throughout most of my teenage years for various ankle injuries, as well as a torn ligament and torn tendon in my shoulder. He was always professional, knowledgeable, and kind. He preformed my shoulder surgery himself and I couldn't have asked for better results. Years later, my mom ended up needing the same surgery done on her shoulder after a workplace injury, and as she had taken to my appointments as a teen, we knew exactly who she should see. Neither of us have a single regret in choosing this office and Dr. Penney. We were never once treated with anything but respect by all the staff, and Dr. Penney was always willing to answer any questions we had and explain things in length, and always took any concerns seriously. I'm currently searching for a doctor that accepts my insurance for a knee injury, and the first thing I did was check if his office accepts the insurance. Sadly that's not the case, but my point is he's a fantastic doctor that I trust, and given the option, I'd choose him for any orthopedic injury needs.

Ashley Manzone

This review has absolutely NOTHING to do with Dr. Penney. I think he is fantastic, however, some of his office staff need some lessons in customer service. I had a balance of 13.03$ from a previous visit, when I first received the bill I called their office to pay but was told they don’t take cards (which is pretty absurd itself since it’s 2023) so I put the bill aside intending to pay it in person with cash, I have an upcoming appointment with him next week so I just figured I would pay the bill at that appointment. I received a phone call from someone named Angela who left me an extremely RUDE, SNOTTY, CONDESCENDING message about my 13.03$ balance. I cannot imagine leaving someone a message like that regarding a bill and especially a bill that is THIRTEEN DOLLARS!! As I said I really like Dr. Penney but the extremely poor customer service of Angela has me considering other doctors.

Mark Dworkin

Dr Penny ignored my complaint of hip pain, and only saw my arthritic spine. I trusted him as he had been helpful in the past. I do not believe that he did a thorough diagnostic evaluation. The result has been 9 months of severe and constant pain that was totally unnecessary. Finally my wife found a doctor who didn’t understand how I could be going through this agony. He did an x-ray and found that the cause of my pain was my arthritic right hip. This was my initial complaint! I will leave off here and say that hell would have to freeze over before I ever recommend him again.

Paula Taffe Adams

I so agree with Mark Fallon. One of these women in the office seems to be his b1t(h! "wife" - she is EXTREMELY ARROGANT. I could find a few choice words to describe her, but I will not stoop that low. He came highly recommended but, I did not go back after she threw my x-rays at me and accused me of calling her 'dear'. A term of endearment reserved for those who are helpful and kind. noun used as an affectionate or friendly form of address. "don't you worry, dear"
He should fire her and let her stay home, but she probably would be more miserably.

OH dear!

Sylvia Dunn

I recently broke my ankle about a few months ago and I’m still going to him as my bone heals. I honestly really have no idea what all these comments about rude individuals working there, I haven’t encountered one. I feel as though others my be judging to harshly. This doctor may be fast but he gives you so much information that all of my questions were answered and I can say that confidently. I recently had to reschedule and they had no problem changing the date for me! No disrespect here! I would definitely recommmend.

Mark Fallon

This has nothing to do with the Doctors themselves, this has to do with the rudeness of their office manager. She obviously didn't want to deal me or my insurance by her cold, dismissive and arrogant attitude. Dr Penney came highly recommended but I would not recommend having to deal with the office manager. Sadly, I had to choose another doctor because this woman did not want to do her job.

Kevin Murray

Ten years ago Penney operated a ligament reconstruction and did excellent in the operation. I've been back playing sports with no restrictions ever since. Just did a new visit for my shoulder. He knew exactly how to proceed to meet my needs and approach my sports injury.