Crystal Canyon ENT & Facial Plastic Surgery - Flagstaff, Arizona

Julian&Faith Blackwell

I am very pleased to be a patient in Dr. Fratianni’s practice. My chronic ear/nasal issues were negatively affecting my quality of life and I needed expert advice. Dr. Fratianni took the time to advise me on my test results. She incorporated my results into a comprehensive medical plan, one that supports better health and wellness.

Dr. Fratianni has given me the confidence to become my own advocate/ partner in my health care — for this I am thankful.

Now, my quality of life has improved and I can enjoy my active lifestyle again.

Thank you Crystal Canyon ENT

Pati Reynolds

I was happy to start with, but my recent appointment I waited over an hour & when I complained the receptionist was very unsympathetic and rude . part of the experience with the doctors office is their staff, and for that reason, I am transferring to another doctor! I had also driven 50 miles for this appointment so I continued to wait longer than I feel is acceptable.

Jena Garner

They cancelled my surgery the day before. Literally less than 12 hours prior due to an issue that should have been addressed months ago. They were unorganized and unprofessional. I do not recommend this office. Waste of my time. Making your patient jump through hoops for FOUR months just to cancel a surgery that I put my life, my job on hold for…took months planning. Then each appointment more and more “problems completely unrelated to why I was there in the first place kept coming up which resulted in unnecessary labs & tests being run. Get a reference to the office? Run the other way and fast.

Jed Koon

I started my journey with Crystal Canyon in 2022. Tey are very informative and surgery was scheduled quickly. Well the day came for surgery and found out I had COVID. Surgery was cancelled. I got rescheduled for May of 2023, (this was due to my schedule not Crystal Canyons). When surgery came it went very well, I could not be happier. The results and outcome are life changing. Communication with the office is good. Doctor is attentive and takes time to explain things when you have questions. I definitely recommend and have recommended Crystal Canyon to other friends.

Amanda Springer

A truly great practice! Everyone there is super knowledgeable and seems to genuinely care about everyone they interact with - both in person and over the phone. I have had surgery through this clinic and have always had exceptional care.

Cory Bridwell

I'm not sure if the negative reviews here actually reflect office management or if it's more a local Flagstaff thing, because every office in this town seems exceptionally busy.

However, my experience so far has been fantastic. The doctor took one look at my tonsils and said "those should come out, they're huge." No Dr. in 40 years has even mentioned my tonsils. EVER. They were so large that blowing my nose too hard would cause me to choke, because apparently they were blocking every hole in my face!

Saying that my experience here has been life changing - would be a bit much... But when you go from only being able to breathe from your mouth, because only breathing through your nose was a guaranteed way to slow tortuous suffocation, to now being able to pull in FAR more air through my nose than I could previously through my mouth - let's just say that the possibilities in life have grown tremendously.

Now I'm going through the allergy shot treatment because I'm also allergic to just about ALL the things! I'm almost afraid to find out that one day I'll be able to breathe even better. I guess only time will tell.

Alendra Lake-Wright

If you’re going for allergy testing, find somewhere else. The process of even getting the test done took several months, and would have taken even longer to begin the treatment. For some reason it’s absurdly expensive as well, as insurance paid well over a grand yet Crystal Canyon expected about the same amount out of pocket. When an itemized receipt was requested, it never arrived. If another facility asks for your test results, make sure to call the front desk about it: don’t just rely on their fax.

erika whitehorn

The worst part about my post surgical experience was that my concerns were completely ignored. It wasn't until I saw a different doctor that the full scale of what had gone wrong was addressed. Some was corrected, but the rest will be permanent. I would encourage anyone considering surgery to choose the provider carefully to ensure skill, integrity and honesty