Ultraderm | California Skin Institute - Santa Cruz, California

Carlos Serna

Todo el servicio desde que entré, las recepcionistas fueron muy serviciales y amables, la asistente de la doctora fue muy profesional, y la doctora muy amable , muy profesional, muy considerada , no puedo dar mejor respuesta , muy buen servicio, muchas gracias.

Edgar Landeros

Si haces una Cita, ellos te hablan unas semanas antes para CONFIRMAR tu cita si no la confirmas aun asi te la hacen y si no vaz te la cobran en $75.00. En lo personal no me gustó eso porque se supone que te hablan para confirmar y si no la confirmas de todos modos te la hacen para q les pagues esos 75 dolares, RATEROS. Yo no tenia telefono y la recepcionista me dijo q me hablaron y los mandaba a buzon PUES CLARO no tenia telefono. Y a los dias me llego el bill porque no fui a mi cita que YO NO CONFIRME y que tampoco me dijeron a la hora de hacerla q si no me presentaba habia un recargo de $75.00, NI TE PREGUNTAN NADA solo te la hacen sin darte avizo de ese recargo, todo lo hacen para que tu pagues por eso np te informan, son RATEROS si pueden conseguir otro lado mejor vayan a otro. Aparte la cita te sale casi 400 dolares solo para que te digan "ah ponte esta crema" ni dos minutos tarde en el consultorio y me cobraron casi 400

Diocelina Vazquez

Me sentí descriminada, y no me escucho lo que le dije de mis preocupaciones

Emma Santos

Muy buena la atención

Dinah Peng

Nice doctor, but terrible prescription refill service. I went to see my new doctor in June/July and she prescribed a topical solution which worked really well. When I went back end of September for a re-check I inquired about a refill and they said they'd request it. Then I went again end of October and asked for a refill again and they said they'd check again with the pharmacy.
A week later I called the clinic and asked again and they asked me to call the pharmacy to facilitate the process. I called the pharmacy and they said they have never received a refill request, so they fax a request form to the clinic. I then called several times the same day to make sure someone actually fill out the fax refill form, this time, after 2 months chase and several phone calls on my part to do their job, it finally went through. So for new patients just be prepared you'd have to end up doing part of their administrative job for this provider to get your medical service.

Christopher Carbonella

I had a terrible experience at the CA Skin Institute. I went in for a routine skin health check as I am now 45 and lived in Hawaii for years. So purpose of my visit was just to make sure I had healthy skin. Here are some notes from my experience.

1) I arrived at 2:15 for my 2:30 appointment, 15 minutes early so that I could fill out my paperwork. I filled this out and waited until 3:10 to be called in. 40 minutes after my scheduled appointment.

2) Once I was in the room the doctors assistant assisted me for about three minutes and instructed me to remove my clothes and put on a gown and he would be back momentarily with the Dr. After he left, I removed my clothes and put on the gown in about one minute. I then sat there for 30 minutes on the table, waiting for the doctor to come back. I noted the times, so this is not an exaggeration.

3) Once the doctor came in, I felt very rushed. He examined my body for about five minutes total. He said that everything looks OK. He did not explain anything about it to me. Then abruptly walked out, stood in the hallway and asked “do you have any questions for me”. I was still naked on the table and I had to pull the gown over me to cover my body from people seeing me in the hallway that may pass by. Honestly, I did have questions, but I was so surprised by his abruptness and leaving and asking me questions from the hallway while I was still undressed on the table. I could not bring myself to ask or think of questions. The assistant came back in the room, and I expressed my frustration to him. He did answer some questions for me.

I feel that my level of service was terrible.

Brig Cooley

I was able to get an appointment quickly for a skin check after I saw a new ‘something’ on my face.

I’m a regular patient and have noticed that the front staff go out of their way to make people feel comfortable. The lobby is clean, newer and very relaxing.

Lauren Scott, DNP, FNP-BC completed my exam and followed up on my other skin issues. She was very thorough and engaging and I left the clinic with all of my questions answered.

It’s nice to have someone that you can develop a history with so I hope I can continue to see her.

I recommend the California Skin Institute without any caveats!

Shane Hill

Carrie was excellent to work with. She was competent, knowledgeable, professional, and yet kind and nurturing at the same time. I recommend her highly!