Riverside Medical Clinic - Mission Grove - Riverside, California

Trina McClain

I just recently switched to Riverside medical clinic from an amazing Doctor. Unfortunately my Dr. did not take my new insurance. I went to the Brockton location twice in the last week. Once for myself for a mammo and an ultrasound. And another time for my son to have a surgical procedure. Both times checked in 30 mins early as per the clinics request. During my appointment for my mammo they put me i a dressing room to wait for the ultrasound. As I waited for an hour and a half I finally asked someone what the time frame was and then they finally came and got me. Then for my sons appointment we waited an hour and a half to even be seen while they called in everyone that came in after him. Again, we showed up 30 mins early. This is unacceptable, I already miss my last Dr. sooooo bad. They really need to pull it together. Ridiculous.

Alfredo G

My Daughter felt really comfortable and love's Dr. Stacy Catalon was Great very respectful and very thorough. Oh yea I had no problems making an appointment and everyone treated us with kindness and respect

John Zacharias

The doctors are fine; it's the staff that is rude, disorganized, and incompetant.

It's difficult to reach the staff, first of all, sometimes requiring us to call over and over, hour after hour. The staff is disorganized and fails to communicate with one another; I submitted forms and documentation many times, only to have staff members lose them and ask me to resubmit. AND they ALWAYS screw up the billing codes for insurance. It is frustrating fighting with the billing office, doing their job for them, asking them to code the office visits appropriately so your insurance will cover it. None of this BS is my responsibility. This is the only medical clinic I've ever been to that makes patients deal with this nonsense.

Screw this office! I am officially changing doctors.

Sean Thomas

Most of the time it can take 30 minutes on hold before anyone answers the phone. They seem to be purposefully understaffed.
And that's just to get through to some central operator, then you will wait again after being routed to your doctor. There are no direct numbers to the individual doctor offices.

Patricia A McClain

Since Obama care, they have become ridiculous. If you correct you bill they will try to come after you and harass you for every little thing. There are a few outstanding Dr. Other than that all the personal play a lot of games. I thing I am going to have to make a few changes.

Dustin Braden

Takes a month to schedule an appointment with ANY DOCTOR or specialists! Also bring a snack and some entertainment because you'll be in the waiting room for over an hour 100% guaranteed. Oh yeah and try to schedule an appointment for the morning because by the afternoon they don't care anymore.

Anna Gibbons

The BEST team right here, Dr Colin Christensen, his nurses and their staff Catherine. Wouldn't trade them for anything. Thank you for taking such great care of me, nurse Cheri!

Jacqueline falcon

waited for half an hour and got hung up on, I’m just trying to make an app for my child that is sick and clearly their patients aren’t a priority.