Prestige Care Center of Morrison - Morrison, Colorado

Wendy Wallace

If I could give Prestige Care Center a zero-star review, I absolutely would. My step mother and my Father are both in this facility. My Father is there by choice because he wants to be near his wife of 30 years and didn't want to leave her side. She was admitted by the State as she needs 24 hour care. My father is a disabled Vietnam Vet who almost died for his country.

The level of care and respect my stepmother receives is completely unacceptable. During my visit today, she was left lying in her own urine, which is not only unhygienic but also deeply disrespectful and inhumane. It’s clear that the facility has little regard for the dignity or well-being of its patients. I addressed the issue with the head nurse, Brook, and she got very volatile with me and said that she had checked up on my step mother two hours ago and she was just fine. The staff’s negligence and lack of empathy are shocking.

I am also extremely appalled by the treatment my father, a Vietnam Veteran who has served for his country, is receiving at Prestige Care Center. He has been sleeping near a window with a cold draft in temperatures well below freezing. Despite his requests for a warmer blanket, he rarely receives one. This kind of neglect is not only inhumane, but also a serious health risk, especially for elderly individuals who are more vulnerable to the cold.

Another incedent: My father, who is in chronic and severe pain due to his injuries sustained during combat, asked for his evening dose of medication, and it took nearly three hours before he was given any help. He could not sleep without his medications. When the medication was delayed, he had to struggle out of bed, using his walker, to make his way to the nurses' station—only to find the nurse fast asleep in a recliner. This level of negligence is absolutely unacceptable!

Another incident, my father fell in his room and laid there, helpless, for 2 hours before the staff members found him. serious negligence! He was hospitalized for 5 days after that.

When this was brought to the director, Kelsey's, attention, I was threatened to be banned from visiting my Father for "causing a scene". How is addressing an issue turned into "causing a scene"? Do our elderly parents not have a right to complain or do we not have a right to complain without being threatened to be thrown out if we question the level of care our parents are receiving?

No one should have to fight for basic medical attention, and it’s clear that this facility is failing its patients in every way. When I raised valid concerns about the level of care my father was receiving, instead of addressing the issues constructively, Kelsey threatened to restrict my access to see him? No one should have to endure such conditions and abuse from the facilities or the staff.

My experience with Prestige Care Center has been deeply upsetting due to the inhumane care provided to patients. The treatment of residents is far below acceptable standards and, in some cases, outright demeaning. Patients deserve to be treated with dignity and respect, not as though they are less than human.

The facility's management, particularly under the direction of Kelsey, appears indifferent to the well-being of residents and dismissive of family concerns. Instead of addressing valid complaints, the response was unprofessional and retaliatory. This behavior fosters an environment of fear and neglect rather than one of compassion and care.

Based on what I’ve witnessed, this facility should be reported to state regulatory authorities for a thorough investigation into its practices. The care provided here fails to meet the standards expected of such an institution, and immediate changes are necessary to ensure patients receive the humane treatment they deserve.

If you are considering this facility for a loved one, I urge you to proceed with caution and carefully evaluate their operations.

All ONE STAR reviews in past year. BEWARE!

Dom

Extremely disgusting facility filled with numerous state health violations, incompetent leadership with the maturity levels below that of my 5 year old, and fraud schemes. This facility has serious hygiene issues. I visually saw rats and cockroaches roaming freely out in the open and near the kitchen. After talking with some of the employees they talked about how they’re mistreated and overworked, indicating a lack of respect for staff well-being. The management is extremely incompetent. Needs some serious top down refinement and training in ethics and etiquette. Moreover, the facility is owned by a private investment fund who funnels money away from care and into their own pockets. A simple Google search reveals their involvement in federal fines for fraud from one of their other locations, which indicates is likely happening here as well. It's evident that profits are not being reinvested to improve conditions. Another simple Google search brings up all of the state violations from frequent state official visits and their neglect of their residents. Hundreds of thousands within the last few years with many of them being repeat violations and nothing put in place to address these issues. I would put my loved one anywhere but this facility. Residents are not cared for properly and are left to care for themselves.. which has resulted in at least one death from what the employees were telling me. Betting this facility is closed in the next 3-5 years. Absolutely disgusting facility with incompetent management.

Alfredia Conner

It has been very difficult for me to let go of feeling like being a failure, placing my husband in a facility. But I am feeling better as our journey continues because he seems content in Prestige Care Center. Prestige Care Center has been good to him. They make the transition easier for your loved one and family to make that adjustment. He has made new relationships with the staff as well as the other residents. His doctor is wonderful and takes good care of him. I would recommend you do the laundry for your loved one if you are able. Otherwise, make sure your loved one's clothes are labeled. I appreciate all the services and care my husband receives at Prestige Care Center.

Steph

I am the new hairstylist this location. After working a few days I can't begin to describe how amazing this place is. The staff truly care about the seniors and do their best to make everyone happy. Thanks to these wonderful people I leave knowing that they are in good care. The seniors are happy and their space is clean. If you are looking for a place for your parents i highly recommend talking to the staff and getting a tour!

Special shout out to the head nurses, Kennedy the main director and Shay for helping me make sure each person is happy with my haircuts! I'm so glad I found this place!

Jeff Davis

Prestige was way above our expectations. I tell everyone about our experience there. The doctors, great nursing and CNAs, admin, PT, OT, all staff are dedicated to making you comfortable, well and safe. You can feel everyone there caring and helping you get strong and totally well. We felt like we belonged right away. They have a special place in their hearts for our Veterans too. Even their food is good. There’s a wonderful atmosphere there. Close to beautiful Red Rocks. It may be an older place but it sure is the best place. I give them 10 stars.

Gary Wilson

My mother has been in a long-term care facility since 2019. She is in the memory care unit. Prestige Healthcare Management took over the facility on April 5, 2022. I am very satisfied with the care she receives at the facility. She is always neat and clean when I visit her. All of the staff are very open to any questions or concerns I have. I watch the staff interact with my mother. I see them interact with other residents. The interactions are always patient, positive, and caring. They are excellent in keeping me informed regarding any changes in my mother's condition. I believe this is the best place for my mother. I have no concerns regarding her placement.

Rich G

My father has been a resident Prestige Care Center of Morrison for almost 2 years. The staff is very responsive and caring. The facility is set in such a beautiful location. Immediately after my father moved in he asked for binoculars to view all the trees and wildlife. Thank you Prestige for taking such good care of my dad!

donna ainsburg

No one likes changes as changes are hard. When Prestige acquired Bear Creek it was a change. During the starting acquisition they were professional, caring snd very cheerful. My husband has been a resident here since 2016. He received the best care from Bear Creek and that care has continued with Prestige. The staff communicates with me with concerns with my husband at all times. I am grateful for the entire staff. Thank you all for all the work you do on a daily basis