Stokes Counseling Services - Naugatuck, Connecticut

Sarah Blum

I had some very unusual experiences at this office. I went through a couple therapists here and was very unhappy, but stuck with my psychiatrist because she was able to offer help when I really needed it. She is now on leave and has been for about a month, and notified me she’ll be away until early next year - and that no one is covering for her. I had to make a couple calls to Stokes last week to tell them I was having trouble with the seasonal changes (depression and anxiety which is a typical guest this time of year) and wanted to discuss my medication with someone. I never got a call back. I’ve had issues with their reception before, and have only been able to reach them through email sometimes. It’s disappointing and this is a big enough office to staff someone for call backs or at least tell me “hey sorry we can’t help you until she comes back.” Nothing. So I’ll be looking for a new office. This is nothing personal against the psychiatrist, she was great - but the availability of only one person has become an issue for me.

Heidi Ritton

We went through several years of being unable to find a good match for my son for therapy through other groups. The team at Stokes Counseling was able to match my son up with a therapist who understands his needs and was quickly able to build a great rapport with my son, he now looks forward to attending his sessions. I highly recommend the team at Stokes Counseling Services!

Jenn Guerrera

I went through the most difficult part of my life in the last five years, and through services and the wonderful therapist I had, I came out the other side. I gained back control by being able to vent, having a supportive ear, and getting understanding and thorough advice that this all happened. I highly recommend Stokes.

Nashaly Santiago

I have only been attending virtual sessions for a few months now and I am EXTREMELY EXCITED to share that my experience at this place has been AMAZING AND ABSOLUTELY RELIEVING! As a woman with many traumas and many conflicting feelings, I have never gotten help like this before.. the care, communication, compassion, support, non judgmental, empathetic, genuine and respectful people who are on my team are simply God sent. Thank you Stokes!!!!!

Laura Burns

Let me clarify I’m writing this review directing toward Stokes receptionists NOT my therapist. I called this evening to make sure I didn’t have a virtual session. Because I wasn’t sure if it was today or pushed to the following week. Got on the phone with one of the women there and asked if I still had a session this evening. She then said that there’s no session for this evening, but the following. Okay cool. I then asked if she was still working today (To MAKE SURE I wouldn’t be charged still, because they’re so strict about missed sessions) Then she repeats what she said to me twice after like I didn’t understand the first time with attitude and I’m usually not rude in general but it was really just bad customer service at the end of the day.

I W

Very disappointing experience before even starting a therapy!! I've been trying to sign up and schedule an appointment for about a month. I filled out all the papers I was given, which meant taking the time and describing delicate and personal issues I've been dealing with. I labeled them all and provided details. Every time I called, there was no reply or when I finally got a hold of someone, I was asked again what exactly I was looking for, as if nobody had taken the time to go through my registration docs. I felt uncomfortable. After a month-long, unsuccessful process, I asked to cancel my account. I will not recommend this provider to anyone in immediate need of therapy.

Christine O

I continuously receive emails from Stokes stating my minor child has upcoming appointments with them. My child has NEVER been seen by a Stokes Counselor. We enquired in the past to their services but she does not attend there. I have asked multiple times for her to be removed from their system but I keep getting emails as of recently.

alex ello

They dropped me after my first therapy session. Claimed they would be able to help me work on my issues. I deal with depression, insomnia and anxiety and my therapist “alex” only made those symptoms worse. Woke up early today to make sure I’d be able to make the session only to find out they had already kicked me out. They are TERRIBLE MEDICAL PROFESSIONALS!!!!!!

Update: after speaking to their “office director” nothing was made clear. Of course I’m going to you guys seeking help for my mental issues? But instead of addressing it at the next session you guys decided to just drop me no transfer or anything. I’m not suicidal nor have any urge to harm myself nor others I’m just extremely anxious depressed and struggling with self image / self confidence issues. Your actions have made them worse!!!!