New London Rehabilitation and Care - Waterford, Connecticut

Dana Smith

I’ve been to a few rehabs. Nothing like this one!! I stayed on the “Pavilion,” which is for short term rehab. Rick was my primary nurse, and those that worked with him were a great group of people!! That’s not to say the rest of the staff in the entire building didn’t do the same. I’ve met so many great nurses and staff, who all jumped in to lend a helping hand when needed, whether it was their job or not; from the, Kitchen, to Physical Therapy, OT and the Business Offices. No door was ever shut to the patient’s. It was a home away from home, I didn’t want to leave. I took a few pictures for my own keepsake. If you have a love ❤️ one that may need short term or even long term care, consider New London Rehab and Care Of Waterford.

Xavier Prue

This facility is an amazing place with great staff to suit it!! The whole time I was there for about 5 weeks, the staff treated me very well and we’re all very polite. My physical therapist Jose was a great motivator who made me look forward to working out each day and my nurse Rick has a warm and kindred spirit. They are the type of staff members that make you laugh and smile everyday and forget the pain if even just for a little bit. The facility is very clean and well kept and all of the housekeepers do their job as if they enjoy it. The food is decent and the beds are comfortable. Also, visitation times are good from 8 AM - 8 PM and they even let your loved ones check you out for a little while. If I ever had to go through another medical stay, I would choose this place again!

Ruth Brown

As a person with a lot of anxieties, when I got here, I was very scared. My first night was difficult, not much sleep. I was greeted by the very best nurse Rick! He came in and took a few minutes to talk to me and help me relax a bit, said if I needed anything just let him know. He was honest, kind and caring!! Thank you Rick! I also got the same feeling from nurse Courtney! Thank you! You have some amazing aids, that will be here to help with anything!! They made me feel like family! Please take note of their names, Wisdom, Chantelle, Michelle, Nefertiti, Luna, and Courtney! God bless you all for guiding me on my recovery and rehab journey!! You all need to know you made my journey amazing! As for P/T and O/T they are all awesome, and caring, thank you all! Don't forget the recreation department, all kind and helpful! Thank you all!

Elijah Crooks

When I first came to new london rehab i was placed at the pavilion and one of the first things i noticed was how great the staff is. Rick was the first person i met at the pavilion and very good worker what ever you needed if he could do it he did. Second person i met is jose, physical therapist he is great for the therapy very knowledgeable in the field while i been here working with him he's been helping me step by step to walk also hard worker and dedicated. And also the rest of the staff is great here too also hard worker's.

Susan

Physical therapy here is top notch ! Don’t hesitate if PT is what you need…My now 97 year old mom has been in twice in 8 years for weakness, unable to walk . Jose with his professional, knowledgeable, caring ,positive motivation worked her until she was up and able to go home.He tells his patients constantly “ you can do it” which mom now tells herself all the time.. Forever thankful to Jose, Fia and Jane .The facility is clean,well run and staff all friendly and patient.

Charles Ramey

My stay at NL Rehab has been about 6+ was, during which time I’ve making fairly decent progress against my goals after long period of hospitalization. Both PT support by Jose and Megan have been excellent, as has OT support by Megan. Each has bent over backwards to address my disabilities and quadraplegia. Overall quality of this teamwork has far surpassed quality of support by staff at other NL County rehab centers with which I’m experienced,I.e., BrideBrook, Bayview, Beechwood, Apple. I’ve spent most time so far with Jose, and cite his quality of hands-on care and technical knowledge as outstanding.For nursing care excellence I cite both Samanthas and Debbie, as well as Supervisors Cheryl & Marta. Oscar seems to provide very responsive maintenance support. Food quality is variable, from medium to low.Particular problem areas range from low quality/ decaying fresh vegetables and fruits, to seriously overcooked/ dried out meats and fish. As former restaurant owner, such practices generally relate to untrained procurement people, possible unsafe food storage, untrained/poorly monitored cooks. More emphasis on procurement quality, food storage, food prep are needed. Lastly, juices and beverages are obviously diluted excessively, making products served unpalatable. This an egregious practice that facility management should explicitly prohibit.

Susan Schnuderl

My stay in new London rehab is one of the things I never forget. The therapist Jose is a great motivator, making rehabilitation fun, very
fun and easy to work with, very knowledgeable and knows his stuff! I highly recommend this place!

Kerry Davis -Butler

My mom spent 11 days here, and I can say it's the ONE facility that treated her with the most respect, care& compassion out of sever al she's been sent to from the hospital.
I as her daughter was also treated as part of her care team and not an annoyance- a far too frequent thing that has become a sad norm for alot of these facilities that have lost sight of their mission statement.
Even short staffed amid a pandemic, my mother was kept in good spirits, clean and visited often vy all the staff.

I can't say enough great things about this place.
There's one male nurse she absolutely raves about who also went above& beyond to make her laugh- and my mother can be very difficult.