Apria Healthcare - Bremerton, Washington

Sandy B.

On July 22, 2025 on arrival in Seattle, I fell and fractured my femur and was taken by ambulance to St Anne Hospital. They were ready to discharge me on July 28 but I was non weight bearing and couldn’t leave without a wheelchair. My doctor found Apria Healthcare where I could rent a wheelchair in Seattle, fly home to Kansas City and return it to an Apria Healthcare office there. She sent in orders for it right away. I received a text from Apria that afternoon stating they had received the order and would contact me when it was ready. Fine. Nothing more that day but the next day, July 29, my doctor was told when inquiring about the status my order, that it had been canceled. She called the Kansas City office and they said it had not been. I HAD to have a wheelchair to be able to leave and that afternoon I called Apria myself. I got the rudest customer service person I’ve ever had. First she said there was no order, then said it was just received an hour prior (although I had the text confirming it the day before) did not want to help me, didn’t care at all that because of this mess with Apria I was two extra days in the hospital costing over $1,000. She ended up hanging up on me. I have never been treated so poorly in my life. I don’t know how a company can run with such a poor excuse for customer ‘service’.

Frank P.

I would give them a zero star if possible. Kaiser had them send a CPAP and I couldn't get used to it so they said they would cancel it and send someone to pick it up. That person never showed up so I called back and they scheduled a second pick up that never came. The third time they sent me an empty box with a fedex return label. FedEx arrived, picked it up and that was that. Until we received a bill for $345.19. I called and they said they would look into it and get in touch with me if they can't find it. Today....weeks latter I've received a collection notice from ARStrat. I'm in my mid fifties, have perfect credit and have never had a collection or missed payment of any kind. Horrible company!!!!!

thomas B.

My son broke his leg in the middle of May, and he was co fined to a wheelchair for 8 weeks. His doctor ordered a wheelchair from Apria in Bremerton. We still have not received it. Have spoken to them a few times. No wheelchair. Thank goodness we found one on our own, and hoped to use it until Apria brought his, which never happened. I’ll make sure our insurance doesn’t pay them, but don’t count on them if you need medical equipment… looks pretty consistent from the reviews. Do better.

Robert B.

Not a good experience. The person who put my walker together was in a sour mood. He just gave me the walker and left-took no time to talk to me or instruct me. Brakes don't work and one of the black brake lines was put on wrong. I will be calling today to see if I can get some help to fix it!

Nicole S.

Took 2000$ from my low income grandmother and they will not give it back. Been over a month trying to get it back. All because they can’t find paper work of equipment they picked up.

Christine H.

My PT person ordered a neck traction machine for me. When Apria got the order they wanted to make sure to send me the right one. The representative who called me, I forget his name, was so nice! He described the machine to me and it sounded correct. I asked if he could take a photo of it for me, and he gladly stayed on the line wirh me, used his personal phone to take the photo and emailed it to me. Do nice of him! And, it was the right one, so he gave it to one of their drivers and got it to me in two hours! The delivery guy was very nice too. These days having that caring, personal touch isn't always the case. I truly appreciated the extra effort they went through to make sure what they were sending was right. And, in such a nice and pleasant way too. Thank you.

Kathy L.

I feel that it is a real dis-service to customers not to provide inperson education from respiratory therapists at their office. They will only talk to you over the phone. Initially, They give you the equipment and tell you to download the app to set it up. How are you supposed to know what your options are and what would work best for you. This is a very important decision to make for your health. It would be nice if the company cared about your success with the equipment, rather than just getting paid by the insurance company. Their customer service leaves a lot to be desired. I am not a fan!

Please be aware that when you go to their web site, it says they had a data breach. I was not notified of the incident.

Dianna H.

I rate your company at -10. Your company has no customer service and I will NEVER again use or recommend your company for anything.
I had equipment on trial which was returned. Four months after it was returned, I received a bill for the equipment and called the billing number on the statement. I talked to Roy M. who said he would refer the issue to the "Asset Not Returned" deparment. When I asked how to contact the department directly he said he can't give me a phone number, an email, didn't know the location of the department, did not know how long it would take to resolve the issue or if I would be notified that it was resolved. THIS IS NOT CUSTOMER SERVICE. APPRIA'S PROCESSES ARE NOT USER FRIENDLY AND THEY ARE TRYING TO TAKE ADVANTAGE OF PATIENTS THEY SHOULD BE SERVING.

Sandy B.

On July 22, 2025 on arrival in Seattle, I fell and fractured my femur and was taken by ambulance to St Anne Hospital. They were ready to discharge me on July 28 but I was non weight bearing and couldn’t leave without a wheelchair. My doctor found Apria Healthcare where I could rent a wheelchair in Seattle, fly home to Kansas City and return it to an Apria Healthcare office there. She sent in orders for it right away. I received a text from Apria that afternoon stating they had received the order and would contact me when it was ready. Fine. Nothing more that day but the next day, July 29, my doctor was told when inquiring about the status my order, that it had been canceled. She called the Kansas City office and they said it had not been. I HAD to have a wheelchair to be able to leave and that afternoon I called Apria myself. I got the rudest customer service person I’ve ever had. First she said there was no order, then said it was just received an hour prior (although I had the text confirming it the day before) did not want to help me, didn’t care at all that because of this mess with Apria I was two extra days in the hospital costing over $1,000. She ended up hanging up on me. I have never been treated so poorly in my life. I don’t know how a company can run with such a poor excuse for customer ‘service’.

Frank P.

I would give them a zero star if possible. Kaiser had them send a CPAP and I couldn't get used to it so they said they would cancel it and send someone to pick it up. That person never showed up so I called back and they scheduled a second pick up that never came. The third time they sent me an empty box with a fedex return label. FedEx arrived, picked it up and that was that. Until we received a bill for $345.19. I called and they said they would look into it and get in touch with me if they can't find it. Today....weeks latter I've received a collection notice from ARStrat. I'm in my mid fifties, have perfect credit and have never had a collection or missed payment of any kind. Horrible company!!!!!

thomas B.

My son broke his leg in the middle of May, and he was co fined to a wheelchair for 8 weeks. His doctor ordered a wheelchair from Apria in Bremerton. We still have not received it. Have spoken to them a few times. No wheelchair. Thank goodness we found one on our own, and hoped to use it until Apria brought his, which never happened. I’ll make sure our insurance doesn’t pay them, but don’t count on them if you need medical equipment… looks pretty consistent from the reviews. Do better.

Robert B.

Not a good experience. The person who put my walker together was in a sour mood. He just gave me the walker and left-took no time to talk to me or instruct me. Brakes don't work and one of the black brake lines was put on wrong. I will be calling today to see if I can get some help to fix it!

Nicole S.

Took 2000$ from my low income grandmother and they will not give it back. Been over a month trying to get it back. All because they can’t find paper work of equipment they picked up.