Dental Dreams - Washington, District of Columbia

Carmen R.

Para mí es excelente 👌 aunque no habló inglés pero me atiende muy bien Doctor mazique ni siento cuando me estrae las muelas

Ana E. F.

Muy buen servicio las muchachas atentas servicial

Jade W.

If I can give it 0 stars I would. Took my kids for their appointments today one started at 1:30 /2:00/& 2:30 we got here at 12:40 it’s currently 2:32 and none my kids got called to the back yet they are over booked and never can get you in a out in all honesty this location needs to be SHUT DOWN ! Very unprofessional

BOSS M.

Poor Service. Had me waiting for three hours just to get seen and the Doctor was rude. Dr Hawa needs to learn better manners. He’s clearly there just to get his money doesn’t care about patients fr’

Stephane F.

I had an extremely disappointing experience at Dream Dental, and I will not be returning.

First, the front desk staff is unprofessional and argumentative. They were yelling over patients and arguing openly, which created a chaotic and uncomfortable environment. Additionally, the overall atmosphere of the office is disorganized, and it feels like no one is in charge—there’s a clear lack of leadership.

My personal experience was frustrating from start to finish. I called two weeks before my appointment to confirm they offered basic teeth cleaning, and they assured me they did. I arrived on time for my appointment, checked in, and the front desk staff called my insurance to verify coverage. Despite this, the proposed treatment plan initially included services that weren’t covered, and I had to point it out myself for it to be corrected.

After waiting for over an hour, I was finally seen by the dentist, who was rude and dismissive. He didn’t greet me or explain the process but immediately stated that the services suggested by the front desk weren’t sufficient. He insisted on additional services before doing a basic cleaning, which contradicted what I was initially told. He then left to "discuss" the matter with the front desk staff and never returned.

I waited alone in the examination room for another hour without any communication or updates. At that point, I decided to leave because it was clear that the office was completely disorganized and didn’t value my time.

I cannot recommend Dream Dental to anyone. The lack of professionalism, poor communication, and disorganization make it a place to avoid.

F. R. I.

I understand business and priorities but I had a 9am appointment and arrived on time. We were not seen until after 10am...for a 7 minute visit. Again, I understand business in general but that's not a good method of operation and if you don't ask questions you'll be left waiting amongst the others.

Juan H.

My experience was excellent . The dentist and his staff were both professional and friendly. I look forward to a good relationship .

Angela D.

First time visiting. Nice atmosphere. Staff were helpful. My new dentist was amazing. Can't wait for my next appointment.

Carmen R.

Para mí es excelente 👌 aunque no habló inglés pero me atiende muy bien Doctor mazique ni siento cuando me estrae las muelas

Ana E. F.

Muy buen servicio las muchachas atentas servicial

Angel B.

Dream Dental Corporate Office

Dear Dream Dental Corporate Office,

I hope this message finds you well. I am writing to share my recent experience at one of your locations in hopes of providing constructive feedback that may enhance the services offered to patients & to avoid legal suits.

During my recent visit On May 5th,2025 July 15th 2025. I encountered several challenges with the administrative staff's communication and scheduling processes. Specifically, I noticed issues related to appointment scheduling, where patients, including myself, were placed in time slots that did not align with the services needed. Additionally, there seemed to be a lack of clarity regarding the availability of certain services, which led to confusion during the check-in process.

I understand that healthcare providers often operate in a fast-paced environment, and I appreciate the effort of the staff in managing a busy office. However, I believe that improving the structure and communication within the administrative team is essential for enhancing patient experiences. For example, the process of checking in and providing all necessary new patient documentation took over 45 minutes. Also being told that procedures that was discussed prior to scheduling would not be able to be done. I then asked the office manager Sharphon all this was discussed over the phone, her response after asking to speak with the provider/dentist in charge of who will be evaluating my teeth she said “Well I am the one who will make the final decision”. which was quite frustrating. What makes it worst when I did speak to the provider and expressed my concerns he then lead to say “He then says feels insulted due to me thinking the back office operation’s are operating the same as the administrative front office,And I only can’t go off my initial interaction with his staff

Miscommunication on scheduling on several occasions and misgendering and laughing when corrected shows a lack of training for administrative staff.

Effective communication and efficient scheduling are crucial for ensuring that patients receive the care they need promptly. I hope that you will consider this feedback as an opportunity to assess and improve the aoffice efficiency at your practices.
Effective sce
Thank you for your attention to this matter. I am hopeful that my concerns can help lead to positive changes for all patients at Dream Dental.

Sincerely,

Cherylyce M.

I must express my utmost satisfaction with the exceptional customer service I received. The prompt response to my call and the immediate commencement of my digital paper treatment were truly remarkable. I am highly inclined to make this dental practice my permanent destination, as opposed to the inconvenience of traveling to Hyattsville. The clinic’s cleanliness and the respectful demeanor of the staff were truly commendable.

Lisa N.

I read a lot of the reviews before I made my appointment. So we're very bad. My first time experience was great. The staff was great and nice. My dentist was very professional and up front with me. They had music playing and it relaxed me a little. I am going back when my mouth heals to have a deep cleaning. Don't let the reviews keep you from making an appointment. Go check them out for yourself.