Dental One Associates of College Park - College Park, Georgia

TEAM MURPHY

Excelente servicio y sus atenciones excelente servicio

Gregory Allan Datu Cendana, Can’t Stop! Won’t Stop! Consulting

I have had a frustrating experience transitioning to this practice.

First, when I spoke to someone on the phone to schedule my initial appointment, I was told my first visit would include a cleaning. I arrive and then am asked to complete paperwork I already filled out online.

Once I get to the back I am told we are waiting for the hygienist because they are backed up and then am told the cleaning won’t happen and that I would need to come back in multiple weeks because the hygienist was going on vacation.

I tell them that I was told by the person who set up my appointment that my cleaning would happen in the same appointment and then they say well they aren’t the ones who schedule so can’t be blamed. Y’all are the same practice so I would hope the right hand knows what the left is doing.

Then when I go to pay and check out, I am told there is in fact an appointment the next day, which I take so I can get the cleaning that I was promised that day.

During my initial appointment, I inquired about teeth whitening and was told that I should do my cleaning first and that it may be some time since the hygienist I was working with was preparing for time off.

Again, when I went to pay and check out, additional charges were for my cleaning were added for toothpaste and mouth wash that I didn’t ask for but made it seem like it was part of the process. Additionally, I was told there was in fact an appointment for teeth whitening the following week which I took.

Now this is the real reason I am frustrated and why I am writing this lengthy review. I was told that it would take two hours for the process and it in fact took 3. The hygienist has multiple other things going on and took way longer between each 15 minute sessions to reset. She blamed me for not timing the bell and I in fact rang the bell but never got a response.

During the whitening visit, I was supposed to get a whitening tray but they said they broke it and I would need to come back Monday morning (it was a Saturday) and it would be ready.

So I come back Monday early afternoon on a work break and then am told they won’t have it ready and that I should’ve called before coming even though the hygienist said it would be ready and I would need to pick it up.

Once it is finally ready, I learn that I didn't even get all the materials I was supposed to get including a case and another hygienist apologized and gave me the orientation on how to use the whitening and soothing gel which should’ve been explained by my previous hygienist.

Furthermore, its been two months since the cleaning. I feel like my teeth haven’t whitened. The money and time and difficult process has made me question if it was worth the insurance and out of pocket expenses.

Lastly, they asked for feedback and to share it with them before posting on google. I shared my feedback with ant response so I am posting here. I will not be returning.

Felicia Johnson

Great staff! A very efficient and well-run office with friendly and professional staff. They make a very unpleasant activity much more tolerable. Just need to add those automated appointment reminders and it would be as close to perfection as going to the dentist can be.?

Tina Prioleau

Darlene Clark is the BEST Dental Hygienist!! She made the deep cleaning process so pleasant. Knowledgeable, patient, and very efficient. I felt like a new person when I got up from her chair; and of course my teeth were gleaming and my mouth felt so clean!
My dentist, Dr. Joelle Goggans, can give a shot and you won't even feel it!
My experience at Dental One Associates in College Park was outstanding and I actually look forward to my remaining treatments. The staff is very friendly and efficient. HAPPY NEW YEAR ALL! ?

Nina Baugh

I used to hate the dentist. No longer thanks to everyone in your practice. I immediately felt comfortable. Amber was amazing. Explaining everything to me and with a smile. She is a treasure. The hygienist was so kind and I felt zero discomfort.

Atlanta Newsletter

Everyone at Dental One Associates was professional, child friendly, went above and beyond to make my daughter who is a minor feel comfortable and safe! I felt at ease with her treatment plan and Denatl care. I received a checklist for her after care instructions and tools to care for her after treatment. Amazing job to all who assisted my daughter.

Marilyn Jackson

My experience (consultation) was one of the most pleasant experiences I've had in quite some time. ALL personnel were pleasant, knowledgeable, kind, thorough, and responsive to my questions and concerns with clarity and understanding.

The facility was clean and inviting in every respect--restroom, waiting room, secondary waiting room, dental rooms, and financial/cashier area. All were very impressive!

Donate Addison

I had an amazing experience! The staff was friendly and welcoming from the moment I walked in. Dr's where professional, gentle, and took the time to explain every step of my procedure, which really put me at ease. The office was clean, modern, and very comfortable. I appreciate their attention to detail and how they prioritize patient comfort and care. I’m so happy I found this practice and highly recommend them to anyone looking for a great dentist!”