Goldfish Pediatrics & Urgent Care - Melissa, Texas

Nabila N.

Me my husband and my daughter - all of us are big fan of Dr. Helal. He has been seeing my kid since we moved here. I am so so happy that I have found him. He listens and he makes us and my daughter comfortable by starting a conversation and then ease the way to the diagnosis. My daughter loves him!
Absolutely amazing practitioner!!!
I only have one issue that sometimes it is hard to get hold of the front desk office over the phone.

Mikaela M.

I have been taking my son here for 18 months (since he was born) and they have been fantastic. They always are so helpful and have gotten him in same day if he is sick. 10/10 no complains at all. This place is a million times better than the pediatrician I grew up going to.

Ashleigh W.

The only reason they are receiving 2 stars and not 1 star is because of the doctors. I have not had a bad experience until today. Whoever your office manager is, she needs to be talked to about customer service skills. She is extremely rude and has a horrible attitude. I caught her in a line after I emailed documents and she tried to say she read the documents. I call back after receiving an email from her, she never read the full document. After about an hour or 2 I received another call stating they still wouldn't be able to help with with filling out the form that tbe pcp has to fill out. I call back and I am met with a horrible attitude, the phone is answered and met with hold. While I was in hold of 7 minutes, she comes back to the phone with a horrible attitude. Not only did she have an attitude she argued with me. I had to school her on what a pcp can and can't do as far as forms. When I asked to speak to the office manager conveniently that is who I was speaking to. After the encounter with her, I will not be returning. She has ruined the whole experience. You are going to loose a lot of people because of her horrible attitude towards the parents of your patients. You can be a great doctor but if your staff treats people horrible then the experience is ruined.

Kim S.

We took our son in for an Urgent Care fever and ear infection. When I called to ask for the amount I was told that it would be 150 which I paid in advance. The receptionist was rude to my husband and the staff was not friendly. Even though I had explained the situation over the phone 10 minutes before my husband got there and we just needed the ear drops for the infection, he has tubes and I had already talked to the ENT, they kept asking why they were there. It is one thing to ask once to confirm, but 3 times?! Then they tested my son for flu, rsv, covid, influenza assay without our permission and charged us an extra 132 for it! Never again!
My husband left pissed off cause they kept slamming doors and being very rude.

Natalie B.

We have been taking our newborn here and have had such a fantastic experience so far! The front desk is so helpful and kind, and both Dr. Hilal and the nurse practitioner, Becca, are incredibly knowledgeable. They answer all of our many questions as first time parents with patience and compassion. They’re gentle with our daughter and take the time to give her a thorough examination. We are so grateful that we found Goldfish Pediatrics!

Mick B.

Dr Hilal and his staff are amazing. We have been going there since it opened. My child is very particular about doctors and usually doesn't warm up to medical staff, but not here. They are very welcoming and listen to our needs / concerns. Highly recommend them. Very knowledgeable and so blessed we are able to go to a local doctor's office not a big corporation.

Brittany T.

Dr.Hilal is seriously amazing. He is so thoughtful, thorough and caring. My son has been seeing him since he was born 2 yrs ago and he loves Dr.Hilal. All of the staff are great and we never have issues getting in for sick visits.

Ocean G.

Goldfish Pediatrics is a wonderful pediatric office that truly cares about the kids.

I have brought my twins here multiple times and every time we have been cared for, treated with respect, and the wait times are fantastic.

Dr. Hilal and his staff are friendly, great with children, and truly care about making a difference for the kids they see. They do primary care and urgent care which is super convenient.

My kids love Dr. Hilal and I appreciate how he makes the experience as enjoyable as possible for them.

I trust Dr. Hilal to care for my kids and you can tell the difference at his office because he goes above and beyond for the children.

I highly recommend Goldfish. This is a pediatrician you can trust with your kids.