Hartford HealthCare HealthCenter - Winsted, Connecticut

Connie Boje

My daughter has gotten an MRI here in Winsted and is today getting a cat scan. So this location is in addition to Charlotte Hungerford Hospital in Torrington. The staff I have met are very nice. This location shares space with the emergency room.

Gary Hupfer

Nice new building, opened Jan. 25, 2021. Drs. Office's on the second floor. And Emergency room on the ground floor, and a heliport for life star.
There is also a charging station for electric cars out back.
Quest diagnostics coming in April, 2021.
I have been to the doctor upstairs, but NOT to the emergency room.
Open 9am - 9pm only.
P.S. I have now been to the emergency room. I took a friend in when he was disoriented. It seemed to go well, staff was friendly, and Dr was professional. ( Nov. 2021 )

Francesca

I hate to give a 1 because the clinical staff were really great. The staff at check in, however, was disrespectful, argumentative and dismissive. They also seem to be unaware that there conversations are not private and can be heard by the whole waiting room. I asked a question about why another patients care was prioritized over my mothers. I didn’t really understand their answer because they kept saying the clinicians triage and decide but neither my mother or the other patient was ever met by a clinician. Any question I asked while looking for clarification was met with a dismissive comment. I went back to sit down and they continued to loudly tell me that I was choosing to not understand even after I had taken a seat and was not speaking. I could then hear them talking about me and my mother. When my mother was called into by a clinician, the first thing the check in staff say, and very loudly I might add, is “that one is angry” when I said no I’m not and tried to explain I was shut down. I again tried to speak and the staff member put her hand up and repeatedly said “bye”.

These two ladies have no business working patients especially in an emergency room setting. My mother was in tears with the way they were speaking to me. They are a terrible representation of the care your clinical staff provides

kendra

Great care from start to finish. My nurse was amazing. She made me feel so safe and well taken care of. Never had such a wonderful experience at an emergency room before.

Kayci Douglas

I have gone here I think 5 times in the past 2 1/2yrs (I have two boys now 6 and 4 who give me heart attacks daily) and they have been AMAZING. The check in is always smooth and quick. Never had to wait more than 10min (once) but usually called within only a couple minutes. The nurses are fantastic, and the two drs we saw for those visits were great with my kids. They are patient and caring. They always gave my kids stickers, sometimes they give toys too. We don’t have to wait very long while in the room and they give amazing attention. I’ve been to the er at CHH many times over my 33yrs of life and I can honestly say they are soooooo much better here. They were great when our issues weren’t technically emergencies, but because it’s all been after normal Dr office hours or weekends, and all our “walk-in”s in town were close. They treated us so kind and always said it’s better to be safe than sorry! Highly recommend (and I’m not a fan of Doctors or Dr. Offices!!) coming here and avoiding CHH or other ER’s.

Kat

The staff here are incredibly helpful, caring, and gentile. We’ve had to come here a couple times with my wild little 3 year old, and the compassion they show is blessing. It’s nice to feel genuinely cared for. The nurses here are top notch. I’d like to shout out nurse Michele for her comforting words while we were going through a hard situation; her kindness will be something that sticks with me the rest of my life.

Janet Cooper

I saw a very competent PA yesterday. I read my test results this morning.on the portal. A non PA called me today with the results. I had expected the PA to call me. I had important information to share with Emily, the PA. I was told that to do so I would need to make an office visit or a Zoom appointment. I asked the assistant. for only three minutes of phone time with Emily, the PA. I was told that was not possible because Emily was with patients all day. She said she would reply the message to Emily and put me on hold. She returned to say she had relayed my message. I am more than disappointed because I wanted to dialogue with the PA about my issue. I protested that I was not entitled to speak to the professional, who had taken care of me. I was being directed to the Office Manager. I will be looking for another Medical Practice.

Kyla Masangkay

The best experience I’ve had at an emergency department. Everyone from receptionists to nurses to doctors did an amazing job making me feel comfortable and heard. Dr. Defina is an exceptionally doctor, performing detailed procedures that would otherwise be painful if done by someone else lacking his skills. Both nurses and doctors had amazing bedside manners and empathy. Defina’s follow up calls were not expected, but highly appreciated and left me with no confusion going forward. Thank you!