Lake County Social Services Department - Lower Lake, California

Dustin Mckenzie

Can't get any help, when they say they will call back they don't. To get you off the line as quickly as possible they will "transfer your call" just to be hung up on or sent to a voice mail.

Angela Atkinson-Brazis (AlexTheOtaku)

Been waiting over a month for my husband and I’s EBT. No one picks up their phones. Been told by the desk people that everyone telecommutes. I’ve left message after message. I get that these people have up to 48 hours to respond but we are going waaaay over that time frame at this point. The staff that do answer phones are so rude too. I’m already anxious and food insecure, I don’t need the heavy sighs and annoyed tones when I ask y’all to please do your jobs. If y’all don’t want to actually work, leave the job and let someone that actually cares and needs income have a shot.

Edit
Just got of the phone with them. Was hung up on for being ‘abusive’. I didn’t raise my voice, name call, cuss, or use profanity. If stating that something is unprofessional is abusive then yikes.

Shane Merrill

I'll admit it's been a long time since I've attempted to go to this. Went to get foodstamps to supplement my income while I was a student worker something like 15 years ago. Why am I rating now? Because all you'll hear is the same disgruntled and uncaring staff. Now, they have to deal with a very mixed bag of people that I don't envy. That's why I blame management and always will. They're gonna treat their employees with bare minimum care. Understaffed, under qualified, and people who don't have the energy to care. Never expect anything to be taken care of with any kind of timely manner. No one wants to be here. Workers or clients alike.

Peregrine Tregrense

Lake County social services create trauma with a perfect blend of incompetence and ill will. They destroy lives. Soulless drones.

Robert Taylor

I had a bad experience with an Intake Worker, in the Lake County Department of Social Services, last Wednesday. The Intake Worker treated me with Disrespect.

Tracy Rowland

Had the best experience here and was not expecting to. All the staff i dealt with was very helpful and courteous. Thanks to Donald for helping me, i really appreciate all you have done for me

Lori Henry

People are treated respectfully, unless the worker starts feeling like they are getting the "bully" treatment. Treat as you want to be treated. It works.
It wasn't very busy in the lobby area, and I only had to wait 15 to 20 minutes before being called to a window. Service was professional and polite. Having some unusual account problems didn't even prolong or interfere with any time restraints of the speedy visit. For my first experience at Lake County Dept of Soc Svcs, I was pleasantly impressed. -Lori-
PS: Their phone receptionists service sucks...always sounding angry or as if we were interrupting their work. I would recommend a personal visit.

ANGELINA A

0 STARS
My worker scheduled an appointment for me the 1st of June 10am. She never reached out for scheduled appointment. I called everyday left messages for her, her supervisor, the head of the department with no response or answer. June 14th i was finally able to get transferred her desk and she did my appointment which took less than 2 hours ( i got an appointment reminder for this spontaneous appointment in the mail 2 weeks later as if she scheduled this) Never to this day 7-7-21 have yet to receive a call back from her supervisor or herself after all the messages i left. After turning in everything i was asked too. Never received EBT TANF OR MEDICAL
No one could/can explain to me or walk me through a grievance policy and procedure. I asked to file a grievance so many times and whoever is on the phone just wants to write down your complaint on a sticky note and move on about the day because they cannot break down the steps and procedure of a filing a grievance ! Lake county provided the WORST experience and services. Find the fastest way out of this county especially if your in need of government or county assistance, (Sonoma county / Sacramento County have MORE SHELTERS/ EFFICIENT WORKERS AND GREATER OPPORTUNITY FOR MOTHERS FAMILIES AND INDIVIDUALS ) LAKE COUNTY SOCIAL SERVICES IS FAILING OUR COMMUNITY.