Mayo Clinic Gastroenterology and Hepatology - Jacksonville, Florida

Antal Barbela

I should have checked the reviews prior to going. I can see why the reviews are so bad. It’s quite evident they don’t really care—typical medical mean girl types and egos. PA seemed new and inexperienced; Doctor seemed young and inexperienced—yet both lacking humility to recognzie it and proceed as such. Not confident I’ll get the answer I need here. Ill have to find a different practice. We pay so much for healthcare in the US and this is literally the best we can do? .

Not impressed overall. Starting from my arrival and the fact that the building garage was full (coned off with a sign stating such) and I couldn’t find parking after circling other lots within a reasonable walking distance. I called the main line and was told to go to valet. Valet costs 9 dollars and they don’t even take card only cash. It would have been nice to have been informed of this. Considering how much money Mayo has and makes, they can’t comp patients a valet parking spot when their parking facilities are full? Corporate greed knows no bounds in the US.

Note I am a patient but share a google account. - Maria

Sarah K

I saw Dr.Okafor for chronic stomach pain. The appointment went very well and I am excited to finally have a doctor willing to help me!! I was given plenty of time during the appointment for the doctor to explain the tests that I will be having done, and symptoms that I am experiencing and what it could mean.The entire building and campus was well kept and beautiful. Everyone working here was helpful and friendly.

Luke Sellers

Been a patient of a very kind and helpful GI (Dr. Desai) and another doctor who, to me at least, was dismissive and generally a jackass both to me and also to his staff while in front of me, and his name is Dr. Francis (Frank) Farraye. He may be one of the most published doctors on IBD (Crohn’s and Colitis) in the world, but evidently that’s just made him arrogant and given him a bad bedside manner. To be fair to him, a 3rd cousin of mine said he has seen Dr. Farraye and had a good experience.

I would not, in general, recommend the IBD clinic at Mayo Clinic in Jacksonville, as a patient who has seen 6+ separate gastroenterologists, and is chronically ill. Dr. Farraye was dismissive of any question I had (no, they weren’t stupid “I read on Google/WebMD….etc” style questions), and when a pillcam test went wrong but showed highly visible photos of ulcerations and erythema in my stomach with no known cause, he didn’t even want to retest or do anything about it. He literally made it abundantly clear that he couldn’t care less about my wellbeing or gastro issues.

A comment to Mayo Clinic Gastroenterology team as a whole: most of your patients have butt problems, requiring them to have many bowel movements, often many more than the average healthy person. As you’re (and as any other qualified professional or normal human being would also be aware) aware, this type of malady such as Crohn’s, IBS or Ulcerative Colitis can cause lots of discomfort at the anus. On behalf of all IBS, Crohn’s and Ulcerative Colitis patients having no other choice than to have their bowel movements at your clinic specialized in treating these issues, I’d suggest the Gastro dept and IBD clinic patient bathrooms be supplied with better toilet paper than the standard single ply sandpaper that will cause massive irritation to an already-irritated anal region.

Other specialties make accommodations for their patients; pediatrics have small chairs and fish tanks and toys and televisions with kid shows in their waiting rooms; fertility clinics generally have no-child policies in their clinics to not trigger sadness in the minds of the women undergoing or having had infertility and miscarriages/stillbirths who come into their office; orthopedics and pain management doctor offices often have better/comfortable seating for those patients with mobility and pain issues…..BUT the best medical facility (Mayo Clinic) has a gastroenterology and IBD Clinic office that doesn’t even offer sanitary wipes or double/triple ply comfortable soft toilet paper for their patients often dealing with chronic irritation and bleeding from frequent bowel movements. SAD. Please take this all the way up the chain of command for facilities management or other relevant parties who could remedy this issue. All GI offices should have high quality toilet paper of sanitary flushable wet wipes for their MANY patients with irritation from bowel movements, irritation from cleaning out for a colonoscopy/endoscopy (if relevant), fistulas and hemorrhoids, etc.
I vote to make it standard practice. If I had the money (but I don’t), I’d establish a donor fund to Mayo Clinic restricted specifically to providing high quality toilet tissue and wipes for Gastro patients in the bathrooms there.

I recommend Dr. Desai, as he cares to help me and communicated with other departments as Mayo’s model of care is framed to do, but Dr. Farraye is not recommended, as he showed nothing but arrogance, irritability to even have to see me, and although I have other complex health issues/diseases managed simultaneously by other departments at The Mayo Clinic, he never would formulate care with communications to those other specialists, but rather told me to get with the other doctors and such.

Rochelle Schuman

Mayo is supposed to be the best in care……in my experience, I wouldnt send my dog here. My GI doc has totally ignored my requests, is very dogmatic in his thinking, and obviously doesnt care about his patient. I am in a miserable state and his only solution is to cut out my colon which is the last thing I need. I will never recommend Mayo to ANYONE. I feel like I am dying.

Ashley Remy

If I could give zero stars I would I am now suing for medical negligence. This is supposed to be the best place In the country and if you want doctors to completely ignore you gaslight you and try and say your abdominal pain is mental. Spend hours and go here. This place is awful they have been zero help every single time. The doctors could care less about their patients. Absolutely traumatizing and horrific place

Mari Ane Palmatary

This was a horrible experience, lots of wasted time in trying to get an appointment, they said they would call a certain time it was 45 min later, then the guy tells me they don’t take my insurance!!! I know they do! But he was as rude as rude can be; I call my insurance again, yes mayo does, I call mayo back, girl kept making excuses for prior staff, I kept saying I don’t care about him, she verified yes we do take your insurance!!! After 40 min call, but we are not accepting new patients!!!!
Wow

Shanaya Dotivala

If you want doctors/ nurses/ and staff members who will hang up with phone on you, dodge your calls, not answer your questions in the portal, order unnecessary tests for the insurance money, and not provide appointments in a reasonable time frame then the Mayo Clinic GI department is for you. I have lived in multiple cities across up and down the east coast and have never experienced such unprofessionalism from a health care facility. If I could leave 0 stars I would.

Wenda Adams

I'm surprised at the negative comments as our experience was life saving. After a lifetime of wrong diagnosis from literally one dozen different doctors, we were given a referral to Mayo. Dr Stark ran a double balloon endoscope and found 'meckels diverticulum' (undissolved umbilical cord inside small intestine) Two weeks later my husband saw Dr DeLeon and had the thing removed and life has been great ever since!! Thank you Dr Stark!!!