MS Center - Hartford, Connecticut

crazycracker antics

The behavioral health unit is very unhealthy. The program is lacking , the stress of the stay leaves some in a worst state than when they arrived. The staff in the unit don't pay enough attention , allowing for broken rules and unsafe conditions. Much of the upper staff that are making life changing decisions are underqualified in their positions. Medication is handed out to quickly. Diagnosis is inaccurate, incomplete because its done so quickly. There's a high return rate. This place is a example of how the mental health system is so broken, but there are people out there that do care so keep searching.

Liz Donovan

My teenage daughter spent 3 days in the CAPS unit here. Avoid this facility at all costs. It was a horrible experience. Staff is rude and does not give correct information. I was told by the nurse who called me that this facility is for females only. That is NOT the case. Was stunned when I arrived to visit and immediately realized I had been lied to by a staff member. There are no locks on any doors, despite this unit having both male and female patients. My daughter felt extremely unsafe, and the staff would not even listen to my concerns about this issue. They were condescending and rude.

The facility itself is dirty and dilapidated, and the food is very bad, but those issues don't even matter compared to the safety issues and terrible staff attitudes. My daughter was so upset during her stay here that she had no appetite anyway. There are many other facilities in CT that offer the same services- make sure your child does NOT end up at this one.

unknownlxser _

I've gone impatient here over 11 times. staff is rude. need are not met. they have bugs in the showers and in common room on both ABC and CAPS unit. I have been served PINK chicken tenders. they rarely ever let you have fresh air. Out of the 11 times I've been admitted here unwillingly I have only been outside 1 time. rooms are dirty when you enter. Hoping they clean them now that Covid is here. only a few staff members make the stay tolerable.

gold dust haley

i honestly felt like my mental state got WORSE from staying here. they provide no activities for the patients, well there is one tv but that’s it. the therapy groups are not stimulating and adolescent. other than a couple groups a day, there’s literally nothing to do. i’m so lucky i was only here a week because i could not imagine how awful it must be to be there any longer. there are no groups on the weekends so your brain is literally just rotting. terrible food, rude careless staff. i felt totally in the dark about what meds they were giving me and no one seemed to have a clue what they were giving me, either. the only “therapy” i was given was a daily 10 minute chat with a doctor or social worker. was here involuntarily but if i had a choice i would have selected literally any other facility.

Frank Gonzalez

The staff at the rehabilitation area in my opinion were very good.I suffered a stroke was not able to be mobile. The staff worked with me for two weeks,and I was able to move around independently.

To Susan Megan and Julie..thank you very much.

Nevin Robinson

Janice Messino

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