Nothing Bundt Cakes - Oklahoma City, Oklahoma

allie M.

Horrible service. I ordered balloons for my 4 year olds birthday party a week in advance. I received a call at 9:45 when pick up time was at 10:30 for an 11 am birthday party. The voicemail only said to call back so when I returned the call 4 times I went straight to voicemail. I proceeded to go to the store & try to pick up the balloons at 10:30 as planned & was advised the phones were turned off this morning. When I asked for my balloons they informed me they were out of helium and didn’t notice until the tried to fill me order. I let them know the party starts soon & I have no way to get balloons at this point and they said they tried to call is all they had to offer. If someone could’ve at least left a vm explaining the full situation it would’ve allowed me more time to pivot. Poor service. Poor planning on their part.

Gucci G.

I bought my love a birthday cake April 19th is was so good! He loved it and so did I lol . Thanks!! Lemon blueberry should be all the time!!!

Cameron M.

My family has used this place multiple times. I can only describe it like if your grandma opened up a small bakery in her kitchen. Everything they make looks good, and tastes that much better. They staff, is nice, and friendly. You can call it in or you can walk in and order either way you won't be disappointed.

Teresa M.

I’ve always loved Nothing Bundt Cakes for their delicious products and the quality the chain is known for. However, my recent experience with the OKC store on 2520 W Memorial left me disappointed, especially regarding their online interface and store customer service.

I ordered a $40 cake online for delivery to a friend (I live in Texas), but my total ended up being $60 after tax, service fees, delivery fees, and an automatic 15% tip. The tipping option wasn’t customizable. Wanting to cancel the order, I tried calling the store for two days, only to be met with a holiday voicemail. I eventually had to call another Nothing Bundt Cakes location and ask them to notify the owner that the holiday message was still active.

When I finally reached the OKC store, I spoke with Julie, who informed me she couldn’t process the refund herself and that her manager would handle it in a few days. Despite asking for email confirmation and emphasizing that any follow-up communication should come to me (NOT the recipient) I later found out that my friend received a text about the refund. This was frustrating and embarrassing.

The customer service at this location clearly needs improvement. It’s disappointing that Julie couldn’t answer basic questions without repeatedly consulting someone else, which reflected a lack of training. To the manager/owner: running a successful franchise requires effort and attention to processes. Please invest in better training and communication systems so experiences like mine don’t happen again.

I hope this feedback helps improve the store’s operations because the product deserves better support on the service side.

Tahir M.

I am delivery driver i enter the business for pick up online order 03 staff members standing inside the counter & just 2 customer in the queue I talk one of them staff member I need pick up the order for customer she said wait in the queue, after waiting 5 minutes I talk again for my order the staff member attitude is very rudely. I am disappointed bad bad customer service

Maria P.

Today I went for my first time to Nothing Bundt Cake, excited to get a cake for my son since it was recommended as one of the best. The min that I walked in, I was not greeted, and no one told me about what cakes were available; not only that, the woman with black hair kept asking if I was ready to order when this was my first time and I wasn’t sure on what to get she kept looking at me and my family head to toe. I asked for cake decoration and this woman with black hair started saying we don’t have the person who deco the cake and then said they do not do same-day deco. None of this was explained at first for me to know. She also said the person helping you is in training, so she doesn’t know. She blamed the sweet girl who tried her best to make me feel comfortable. This woman was extremely rude! I walked into the store at 5:30 with plenty of time to buy a cake, and if a customer walks in even a min before closing, customer service should be 10/10 no matter what and I did not get any of this. So sad that my first time went this bad just because of a poor attitude from this woman.

This is how she wrapped the cake I had to try to fix it!

Rhonda T.

I will review this place and A+±+++ I LOVE that it is Black owned. I promote this place any time I get a chance! Especially during Black History Month. The service as it is CURRENTLY, is wonderful. Keep this type of employment up! Sooooo moist and wonderful quality!

Jarod C.

Went to get a couple cakes and asked for extra frosting and the lady refused to give me any. I feel like if I am buying $90 for 2 cakes I should be able to get it the way I want.

Cameron M.

My family has used this place multiple times. I can only describe it like if your grandma opened up a small bakery in her kitchen. Everything they make looks good, and tastes that much better. They staff, is nice, and friendly. You can call it in or you can walk in and order either way you won't be disappointed.

allie M.

Horrible service. I ordered balloons for my 4 year olds birthday party a week in advance. I received a call at 9:45 when pick up time was at 10:30 for an 11 am birthday party. The voicemail only said to call back so when I returned the call 4 times I went straight to voicemail. I proceeded to go to the store & try to pick up the balloons at 10:30 as planned & was advised the phones were turned off this morning. When I asked for my balloons they informed me they were out of helium and didn’t notice until the tried to fill me order. I let them know the party starts soon & I have no way to get balloons at this point and they said they tried to call is all they had to offer. If someone could’ve at least left a vm explaining the full situation it would’ve allowed me more time to pivot. Poor service. Poor planning on their part.

Gucci G.

I bought my love a birthday cake April 19th is was so good! He loved it and so did I lol . Thanks!! Lemon blueberry should be all the time!!!

Maria P.

Today I went for my first time to Nothing Bundt Cake, excited to get a cake for my son since it was recommended as one of the best. The min that I walked in, I was not greeted, and no one told me about what cakes were available; not only that, the woman with black hair kept asking if I was ready to order when this was my first time and I wasn’t sure on what to get she kept looking at me and my family head to toe. I asked for cake decoration and this woman with black hair started saying we don’t have the person who deco the cake and then said they do not do same-day deco. None of this was explained at first for me to know. She also said the person helping you is in training, so she doesn’t know. She blamed the sweet girl who tried her best to make me feel comfortable. This woman was extremely rude! I walked into the store at 5:30 with plenty of time to buy a cake, and if a customer walks in even a min before closing, customer service should be 10/10 no matter what and I did not get any of this. So sad that my first time went this bad just because of a poor attitude from this woman.

This is how she wrapped the cake I had to try to fix it!

Rhonda T.

I will review this place and A+±+++ I LOVE that it is Black owned. I promote this place any time I get a chance! Especially during Black History Month. The service as it is CURRENTLY, is wonderful. Keep this type of employment up! Sooooo moist and wonderful quality!