Nova Dental - Cromwell, Connecticut

Sara Benítez

El personal es muy amable quede encantada lo recomiendo

Gifty Addy

I am very appalled by the experience we had at Nova Dental in Cromwell. I
brought my two daughters here for cleaning about a month ago, interestingly, we met the two ladies, at the front desk, who we later got to know were mother and daughter, Stephanie and her Mom.
They greeted us nicely, not too long before our scheduled hygienist came by, i stand to be corrected, but I think her name Maria?...
from the very get go, she instructed we filled out paper work to which she was immediately informed we already had.
I will like to brief this as much as I can, so the hygienist came for us, her whole attitude towards us was quite demeaning, you could tell she wasn't accepting/acceptable of our presence, she did not respond when we said hello to her.
When she finally.
was ready for one of my girls she spoke for the first time since we went inside, and said my younger daughter and Myself needed to get out, which absolutely was procedure for x-rays, so it wasn't what was said but how it was said ; we got out, then back in when she was done. Suddenly she started talking and I had no idea what she was saying, so I asked if whatever she was muttering was meant for us, she then said your daughter can go and sit down at the reception, which I found distasteful as such, I immediately and politely dis commended that idea and explained to her I was uncomfortable with my daughter going to sit out there by herself, besides, it's important I stayed with the one she's working on also, and on top of that the younger daughter is next to have her teeth cleaned too.
Here on out she didn't talk to us any longer, but on the spur of the moment I heard and saw my oldest daughter express some pain, as I'm trying to figure out what just happened, this woman almost kinda squelched my daughter and asked her "what are you saying ouch for? and you need to lay down straight "!!!
Now, my daughter is not a baby, she is 12 years old, so you DON'T, whether intentionally or not if she felt poked whilst getting her teeth cleaned, shush her.
I asked my daughter what it was,She said she was poked, and I consoled her subsequently.
We went through a similar atmosphere with her attitude towards my younger daughter, all through this I remained calm.
Succeeding that, we saw the doctor as usual and she was quite frankly enjoyable.
On our way out I needed a doctor's note, so I asked the hygienist.....
"Go to the front "she said, rudely!
So I asked them at the desk whom I needed to talk to?
About the horrifying experience we just went through.
They immediately apologized on the hygienist's behalf, and even explained that, because of possibly her accent and everything that comes with that, she probably didn't understand me.
I told them, that what happened was beyond accent issues, it's just one human Being, being unkind, devaluing and dehumanizing another.
They then told me not to worry, and that, they will not schedule us with her again .
I went in my car and brought them some souvenirs ,earrings and bracelets including Maria,(if the name is still accurate)
Not because she was humane, but because I carry within me kindliness she knows nothing about.
In case she doesn't like it, they suggested they'd give it to the doctor.
Everything was fine, or so I thought, after getting reassurance that, we wouldn't have to deal with her again when I called later that day.
This review only came about when I got a letter today10/17/24 that they are uncomfortable to keep us as patients because of our dissatisfaction during our last visit.

NOVA DENTAL CROMWELL, DON'T DESERVE MY ANGST, NOR MY BEAUTIFUL DAUGHTERS WHO ARE NOT ONLY LOVEABLE, BUT VERY RESPECTFUL, AS TESTIFIED BY THE LADIES AT THEIR FRONT DESK. I PRAY THEY'RE A BIT COMPASSIONATE, KINDER, AND EVEN HOPE THEY FIND PEACE, WITH A DASH OF LOVE AND PATIENCE TO ALL HUMANITY, & THEIR PATIENTS AT LARGE!
EVERYONE WILL BE JUDGED ACCORDING TO THEIR DEEDS..!
UNBELIEVABLE!!
IF YOU READ THIS, PLEASE BELIEVE ME, IT HAPPENED JUST AS ELABORATED!

Misa

My filling fell out, my tooth is broken now, and infected. I am in pain and it's because of a filling that was done here. They had no problem making an appointment for a cleaning and xray, but now that I have an infection as a result of their shoddy dental work they won't book me. The only reason I have a problem is because of the filling that they did and it fell out as well.

Lyndsey Repoli

I have given this place so many chances. Been disrespected so many times. The dentists are pretty good but that is the only thing I can say. I have state insurance and have been charged for rescheduling appointments when their system is awful for reminders, then told I had to put a deposit down for making the next appointment, of which I never got back. I also made a deposit for a deep clean, paid $350 for half of it and the cleaning lasted about 20 minutes. The woman was rough and not very nice when the Novocain wasn’t working. We had a family dental emergency 2 times where you need a same day appointment and they first sent me to the New Haven office, 30 minutes away and the 2nd time, couldn’t fit us in for 5 days. I have heard the receptionists talk down to each other in front of patients and just today told me before she even knew when my appointment was that 10 minutes late was too long. She didn’t ask anyone, didn’t care, just didn’t want patients in the office. It’s so sad how awful the service is. I have tried to find a new family dentist but finding a dentist that takes state insurance is just as bad.

Thomas Thalody

I have been a patient of Nova Dental for a long time. I used to go to their Wallingford location, but today was my first time at the Cromwell location.
The doctor and the staff are very friendly and compassionate. Maria did a cleaning and she was very professional, kind and gentle. Fantastic office and, a great experience.
I highly recommend this office to anyone who needs dental service.

Robert Galbraith

spoke to a women a week ago about ins. she said i was all set and booked me. went today gave the girl my card she said we have you with huskey. i explained the whole situation with her about the phone call a week ago. she gave me paper work to fill out she said she had to go through the ins. card. i said it huskey. she gets an attitude as well as i did. they called me in i asked if ins was all verified. she said no with more attitude. i said i willnot go in until we know its covered as i was told a week ago it was. she says sit and wait it could take awhile. i said ahould there be notes on my file she says sit and wait. i got angry a swore. she says get out. i said you had bad attitude to get me to this. point. move on folks.

Marlyn Collins

I was not able to be seen due to insurance but I was given some helpful advice in expediting the process. Follow up two weeks later I was seen by Dr Pooja she and her assistant made a not so pleasurable procedure tolerable. Even the front desk staff was great.

Patricia Toner

Woman who answers phone is very rude. Twice I tried calling to schedule an appointment and I gave up.