Peoples Home Medical - Covington, Georgia

Ivory Ervin

I was in the area visiting family and they took me to the building to pick up their medical supplies.

When the pulled up to the building, I immediately realized that this was iconic building from “In the heat of the night” sitcom.

It was really cool to see a small piece from television sitcom history.

Chuck Cruzan

When I call to place an order sometimes I do not receive a callback. After multiple calls they may call in 3 or 4 days. You better know what you need because they will not help you. I have called my doctor to see if he can recommend a replacement. An update. My latest interaction in Oct 2018 was very good. They got back to me in a couple of hours and had a list of what I was qualified for under medicare on this order. I received it within four days. I sincerely hope that this improvement is permanent. I call again for supplies in Dec 2018 and the help and response time was truly outstanding. I am optimistic that this is the new norm for them.

Cristy Eddie

Customer service is the worst I have ever experienced. My husband's supplies were shipped but never arrived. When called, all they tell you was that the tracking number says it was delivered. When you tell them we did not receive it, they said take the tracking number to the post office and see if someone turned it in! Seriously? I asked if they had insurance on the package - no, they did not. When asked if no one "turned it in" they said we would have to pay out of pocket for new supplies or wait until our insurance would pay again. How is this our problem? You ship medical supplies with no insurance on the package? Their attitude is like I'm lying and trying to get more free supplies. I am calling our insurance company to make sure they are not paid for supplies we didn't receive.

Brian Crabtree

Awful company. They have no idea how to run a company or treat customers. Accused me of not returning bed and wheelchair. Had to make multiple calls to the assisted living home, who confirmed that in fact it had been returned months ago. Instead of apologizing for their mistake, and inconveniencing me, they still asked me to pay a bill from 5 months ago. (Even after hearing about my mothers death) I paid the bill, but I still continue to receive the same bill every month, even after calling to "resolve" this. I'm sure there are better companies out there.

James Roberts

I wish I could give them a zero. When it comes to payment arrangements, you’ll hear from them pronto. Otherwise they don’t want to talk to you. I have a problem with my CPAP, but their answer is to make an appointment with my doctor so he can fix it. They won’t even let me talk to a respiratory therapist to determine whether I’m using it properly and it’s operating properly. So I’m going back to the doctor all right and I’m going to try to get myself switched to a service that cares and I’m going to strongly suggest that their practice never use these clowns again.

Sandi Morris (Sandicmxr)

My oxygen machine alarm went off. I called Sunday night. Got a call back before they opened on Monday. Had a replacement here within 2 hours and an oxygen replacement tank too. Supplies given with no problem and on his way in 10 minutes. No muss, no fuss. Just the way I like it.

Kenn Smith

I just got off the phone with my insurance company and found out this bunch of crooks are lying and stealing.

When they brought my bipap machine they took all the extra supplies and said they had to do that.
Now I find out everything with that kit is supposed to stay with the patient.
Also they have been saying how the insurance company won't pay for supplies and I would have to pay out of pocket. Also a lie.

I bet they are grabbing all the extra parts and selling them under the table for pure profit.

Biggest bunch of crooks ever. And nothing has even come close to making me change my mind.

So now I have asked for an investigation into their practices. Let's hope they pay for the way they treat people.

If I could rate this company lower I would.
Was lied to about bringing back a different mask.
Was lied to about bringing back a chin strap.
When I called 4 times to check on this I only received one call back. That was to inform me that I didn't qualify for a new mask as it was past the exchange time.

Of course it was since they will not return calls.

So I called my insurance company for a name of a more reputable company..

Never using this company again.

I am still forced to use the bunch of lying crooks until the rental period is over. But really poor customer service and no matter what you call about some how it will be your fault.

kathie touton

This was the third company I had to deal with for the same breathing equipment. The other 2 companies were horrible and their customer was even worse. This company, was the exception. They answered my calls, they were polite, they got me the equipment in a timely manner. I had such a good experience with them that I told the prescribing doctor he should use them more