Piedmont Medical Associates - Brookhaven, Georgia

Gina Mathiason

Dr. Scurlock and his entire staff are phenomenal. I’ve been a patient for almost 10 years now and I can’t imagine a better PCP. All staff treat you respectfully and seem to have a happy work culture as well. Dr. Scurlock has been a wonderful physician and focuses strongly on preventative medicine, which is so important! His office prioritizes patients and their health. I’m now a nurse practitioner and value the expertise he provides me regarding my own physical health and wellbeing. I’ve referred several of my colleagues who all love his office just as much as I do.

Ryosuke

I would avoid this place if you’re looking for a primary care physician. I recently had my A1c level checked, and it came back high. The medical service cost more than $1,000, which was fortunately covered by my health insurance. They recommended a follow-up visit (I don’t know how much cost even more), but the next available appointment with the physician’s assistant (PA) was more than a month away. They offered another PA, but the wait was still about a month.

Honestly, the quality of medical service I had was disappointing, and the wait times were far too long. It just didn’t make sense for me.

Corey Chapman

Hands down without a show of a doubt the best doctors office I have ever been to in my entire life. They have a sign in the lounge that says “if you’ve been waiting for more than 10 minutes please see the front desk for assistance” I’m used to waiting 25 minutes to an hour to see a doctor and they had me in the back with a physician within 10 minutes of me walking in the door. I called 4 offices and waited on hold for 10 minutes a piece before learning I wouldn’t be able to be seen until the end of the month for a simply physical. I was referred to this office and they took me in next day. Simply amazing.

Amanda Spartis

I have been a patient here for 5 years now and really enjoy this practice. They are clean and super timely, I have never waited more than a few minutes after checking in. Lara is the best and always listens and addresses any questions/concerns I have. I will continue to come here!

Anna Pierce

Truly the worst customer service I've ever experienced.

I've been going to Dr. Hurley for over 2 years now. While she is great, the front desk staff and billing department have presented the absolute worst customer service I have experienced at any place of business. Because of them, I will be changing doctors and am writing a review to hopefully save others from encountering the same issues.

I've been through two different insurance providers during my time at Piedmont Medical Associates, so I can confirm my issues are not the fault of my insurance. Every single visit I've had (no exaggeration) has had a billing issue of some kind. Most take multiple phone calls to the billing department at the office to resolve (they are not very eager to listen or resolve). However, my last visit is by far the worst experience I've had.

I went in for my annual physical and was given a list of tests to choose from (right before they drew my blood!) I told them I'd like the ones covered by my insurance, but they could not confirm that because it's not their responsibility. I was not able to check beforehand because they "forgot" to email me the list before my appointment like they are supposed to. I was told to check with my insurance and get back to them on what tests to run. I sent the office my insurance's reply the next day, but I was told they went ahead and ran all of the tests. Without my permission, they decided to run all tests and send me a bill for all of those not covered.

Worse than the mistake and bill I now have to pay, the front desk and billing staff has been INCREDIBLY rude in my attempts to resolve this matter. They talk over me on the phone, pretend that they don't understand the issue, and make no efforts to resolve.

I cannot recommend staying away from Piedmont Medical Associates more.

Liz Irons

I came in Tuesday for a cough, I wasn’t feeling sick and had no congestion and ended up leaving with a tetanus shot and flu shot. They didn’t give me anything for my cough, just told me to keep taking the same over the counter meds I had been taking. By the time I woke up on Wednesday morning I was sicker than I had been in years. They never tested me to see if I had any virus or anything before giving me the shots and sending me home. I’ve now missed several days of work and am sicker than I have been in years. They said they would set me up with a “my chart” online service so I could chat with the doctors, but they never set it up. I tried calling to speak with a doctor or PA but was just kept on hold and then hung up on. I’m now going to miss 4 days of work this week, when I had previously no issue attending work with just the cough I originally had. I’ve never liked going to the doctor and this really proves why. They just want money at the end of the day and don’t really care what is going on with the patient.

Alex Membrillo

Been a patient for 7 years, just can’t do it anymore. Front office will tell you that they offer tests that they actually don’t and leave you waiting there for two hours for an appointment. They continually leave you waiting, they’ve even given me false positives on very serious illnesses only to come back later and admit they were wrong. Only giving it two stars instead of one because Dr. Hurley is a good doctor, at least when you can see her one month out.

Kelley Musson

Will never go back to this place. After searching providers in my insurance network in my area I found Piedmont Medical. They confirmed that they accepted my insurance plan, which I asked again when arriving at my first appointment. I provided them with all of my insurance information, and AGAIN they confirmed that they accept my insurance plan. After that visit, I scheduled another appointment for the next week - two appointments in total. Weeks later I find a bill in the mail for almost $1200.00 from Piedmont Medical because "they forgot to check my specific plan" WHICH THEY DO NOT COVER!! It literally took several calls to my insurance company AND for my insurance company to actually call them before they admitted that it was an oversight on their behalf. They finally confirmed it was not fault of my insurance company OR myself, and apologized for the "oversight". I was told by both the front desk and several people in billing that they accepted my insurance plan, and had not one but two appointments, which resulted in having an outrageous bill to pay on my own! So disgusted, won't return and definitely won't recommend.