Pinnacle Foot and Ankle Clinic - Westminster, Colorado

Ranchlander

I have never been so disappointed in my life. This clinic is by far the worst i have been to. The staff is incompetent, and my god Kathy Parodi is unfit for this profession. She did not have any sympathy, did not answer any of my questions and was the most privileged (in her mind) rude as can be. Definitely don’t call yourself a doctor. You work with feet and ankles darling, you are far from special. I highly recommend you find a different profession.

jennifer haptonstall

I'm really frustrated with the office staff. The actual appointment was fine. I was in over a month ago for a visit, June 28, 2024. I paid out of pocket and asked for a super bill to submit to my insurance since they don't accept my insurance. I was told they would email it to me when it was available. I find this interesting because everywhere else I go and need a super bill they are able to give it to me immediately, a few clicks and it's done. I never received the superbill so I called and left a message on July 16, 2024 outside of business hours and never received a call back. I called again on July 26, 2024 and was told by Jackie that she would send it to me right after lunch and she confirmed my email. I never received it. I called again on July 29, 2024 and spoke with Ariana, she said the problem is that they had to contact the billing department and she would have Jackie call me tomorrow....I did not receive a call. Maybe I should have refused to pay until the super bill was in my hand. The staff seems very incapable of good customer service, there is absolutely no excuse for why this should take over a month to resolve and zero initiative to pick up a phone or shoot me an email to keep me informed. It seems that they really do not care about the clients. I am very happy that I do not have an issue that requires further treatment and I will not go back in the future.

David Horvath (Nocturnalx36)

Go elsewhere. My first appointment was overall fine despite issues with their awful paperwork process. I liked the doctor but never got a prescription for my foot I was offered and agreed to. I had a followup scheduled for 90 days for another issue and was scheduled for 2:30 Friday. I was called to confirm and texted, I confirmed both. Today I get a call from the front office asking if I wanted to come 15 minutes earlier because they had a cancellation.

I said no, I have work, I already have to take time off to be there, I can't and don't want to rework my time off to be there 15 minutes early. To which the receptionist replied they'd have to reschedule me then.

What? I asked for clarification because I thought I misheard or misunderstood. Sure enough im told that if I don't want to come in early I have to reschedule because I'm his last appointment for the day.

Absolutely incredible lack of professionalism and customer service. So because I don't want to rework my schedule to come early to my 3 month previously scheduled appointment I'm screwed?

I told them to cancel the appointment. I won't be coming back. Go elsewhere for your care that values your time and their commitments.

And to management, yall either need to change your policy or replace your front office people with people that actually want to do their jobs. Because from what I can glean from other reviews and my experiences, it's going to be the death of your practice.

Update: The people that did this have been let go. My experience with the podiatrist himself was good and he was very knowledgeable and helpful.

The fact that they actually took action with this tells me they very much care about their patients and it wasn't office policy at play.

Louis C

The front office staff are incompetent time wasters. Every time you call, if they bother to answer the phone, you get a different story about how to go about using insurance, what costs will look like, and what the overall process is. My claim was approved and my insurance provider sent over necessary documents (twice, because I called and asked them to resend) but the front office said they did not receive it and they refused to reach out to my insurance provider to retrieve the information. They also refused to update me when they do receive the approval because they can’t be bothered with keeping track of claims and payments, so I have to keep calling back to see if they got the claim approval yet. What a ridiculous operation.

Dave Osborn

I went to have my foot looked at due to pain in JANUARY. I was informed that it was morton's neuroma. I was given a shot and given instructions on at home care. Everything is good now that I know how my feet need to be taken care of. Great place!!
Only negative comment is their billing (which is done through another party). Just received an email on a bill which I never was sent a bill? Not the offices fault, but wow 6 months for a bill

Robin Medina

I have been requesting a referral letter for over two months. The office manager Wetsie claims she emailed and snail mailed but I've not received. I have already received the treatment from the the provider but need the referral letter to file a medicare claim for reimbursement.

All attempts to resolve this matter has been futile. I called AGAIN today and Wetsie claimed she mailed. Sarcastically stated " I don't know what to tell you, the dr. saw me mail the letter".She was very RUDE and HUNG Up on me. I never expected this type of treatment from a dr.'s office, the people that are supposed to be there to help you. Shame on you for treating your patients like this!

Ryan Bishop

Disappointed in the followup after visiting Pinnacle for plantars fasciitis. After spending some decent money on getting an MRI and a followup to seek some amniotic injections, I was told they would contact me after they got them in. That was months ago and I have since moved on.

Not the quality of care I would expect, so I just self treat the pain with some Advil and move about my day since Pinnacle didn't seem interested in quality of care.

I miss my old doctor, but he sadly passed away and I HAD hoped there were other quality doctors in the area.

Steve Replogle

The clinic was efficient and comfortable. Dr. Stuart was personable as well as professional, and he was quite helpful. I felt that I was not only given medical assistance, but learned a lot, too.