Restore Hyper Wellness - Atlanta, Georgia

Carlos M.

Muy profesionales

Nicholas W.

My first 6-12 months were quite rough. I’m a huge fan of cryo but a couple of the staff members were a bit lack luster and could NEVER find my member info despite the countless times I concisely provided my information…often times spelling it out multiple times per visit 🥴

However, after providing this feedback and a little turnover the experience has become night & day and I’m thankful management took time to quietly address my feedback.

From nearly canceling my membership due to check-in taking longer than the service nearly every visit, to super efficient visits and enjoyable staff interactions during every visit for quite some time now.

Thanks guys! 10/10

Kenzie G.

UPDATE: after telling me they would refund me for the membership of $99 due to their mistake I followed up a week later as I did not receive the refund. Mason told me all checks out and I should’ve received the refund and he would follow up. Someone else called me back later saying they were not going to refund my membership and tough luck people make mistakes but we’re not willing to make it right then proceeded to hang up the phone on the call. Truly never received worse customer service in my life and hope everyone stays away from this money hungry facility.

I’m extremely disappointed with the lack of care and transparency at this facility. I came to Restore Wellness as I was dealing with dehydration and blackouts, and after my first IV, I felt significantly better. I decided to sign up for a membership, hoping it would help me consistently manage my health.

During my visit, I was told about a $99 introductory fee for new memberships, and I expressed my goal of receiving at least three IVs per month. I confirmed multiple times with the staff that this membership would include three IVs monthly. They mentioned that for any specialty IV, there would be a small additional fee, which I agreed to, as long as it allowed me to get two more basic IVs that month. The team reassured me this was correct and proceeded with my IV. However, right as my IV was finishing, they informed me that there had been a mistake and that I wouldn’t actually receive two more IVs for the month.

I was frustrated, as I would not have chosen the specialty IV or signed up if I’d known it wouldn’t cover the three IVs as promised. I asked to speak with the manager and was told I’d receive follow-up within two days. After no response, I reached out again and finally received an email as they were closing for the day. Unfortunately, they denied my request to honor the original terms and instead offered a free ingredient as compensation, which was far from what I asked for.

Got a call from corporate and they told me I would be refunded the $99. Then when I called to follow up on the refund I spoke to the most unprofessional person at this facility

This experience has left me feeling unheard and undervalued as a client. I was looking for consistent support for my health, but what I received was a string of miscommunications and unfulfilled promises. I can’t recommend this place to anyone seeking reliable and transparent wellness services.

Cortney

I was a big fan of this place. I’ve gotten many IVs from here. Now they refuse to cut the air below 76. They have a new rule that leaves the temperature at 76. It’s roasting and makes getting an IV not worth it. I suggest visiting somewhere else that has air conditioning.

Maureen M.

Excellent customer service! The team is cheerful and very knowledgeable and goes into detail explaining what services they offer. Highly recommend!

Tamika A.

I visited Restore Wellness at the.Vinings location and received cryotherapy, red light therapy and compression. The services really helped relieve the soreness in my knees and legs. I did not catch the guy name who took care of me and my husband, but he made us feel comfortable and he was very knowledgeable. Also the place is always clean and comfortable.

william C.

I came for an IV ended up sitting in what felt like a sauna. New thermostat rules have it roasting. I’ve gotten over 10 IVs in this place. There is no blinds, the direct sunlight reflects off the cars and shines in the room. That is usually not a big deal, but the thermostat is in the back of the place set at 76. Sweating through my shirt and they won’t lower the temperature in the room. Restore is a decent Chain hopefully they are independently owned and I can start going to a different location. This location does not care about temperature.

DJ R.

Very friendly, perfect temperature on the inside. They provided blankets and even gave me comfort during my iv session. I hate needles. Thanks so much