Saint Francis Family Practice - Wilmington, Delaware

Kristen

I WOULD NOT RECOMMEND THIS PLACE AT ALL!!!!!! This place is horrible. I’ve been taking my son here and he sees a DIFFERENT doctor every single time. a children’s hospital told me to request a nebulizer from my childs family doctor ( I can’t say a specific doctors name because we see a different doctor every time we go here smh) anyways I asked for a nebulizer and the doctor said “why does he need one” I flipped out and said are you serious. You see his chart, he has really bad asthma and gets really bad respiratory problems. I’m finally leaving this place and can’t wait. Also my child needed to get a swab in his nose which he hates as all children do when the nurse or doctor stick and touch almost your brain. Well the nurse said hurry up, we have other people waiting on us. I kid you not, mind you my child was trying to take deep breaths and calm down to do it and she just kept saying the wrong thing and he was crying. I felt so bad. She was so rude. The people in this place are horrible, rude, inpatient and many more. Oh yea after they took his swab they didn’t tell us the result till the next day. Which usually doctors will tell you right away. Also a doctor told me to give my child Tylenol and then the next four hours give him Motrin and then Tylenol keep switching because that’s what he does for his daughter. I couldn’t believe he said that and we didn’t even know what virus he had smh. Crazy. DO NOT GO HERE!!!!! Just to make an appointment is insane! Nobody answers the phone, you have to call a million times. You leave a message they don’t call back.

Shawn Wells

I had a doctor’s appointment here on 7/28 for a physical and to get my fmla paperwork filled out for my leave from work due to mental health. When the doctor came in to see me he never addressed the reason for me being there, neither did he check me or send me for blood work. After hearing about my issues I was going through he just scheduled me to come back in a month. In my 40 years doing physical this was by far the worst experience ever. When I left the office I got a call stating that my insurance will no longer be accepted there and then change my appoint to a date before they stop accepting my insurance. About two days they send me a message stating that my appointment was canceled and to this day they still didn’t do my paperwork nor contacted my therapist to confirm I’m getting care there. Now I’m out of work with out pay and behind on my bills.

L. Davis

Update.... made an appointment a little over a week ago for this Friday took the day off get a call todayTuesday stating the doctor will not be in Friday can you please reschedule ? Again don't they know the doctors schedule before making these appointments I would give them zero but I cannot. I've called to schedule an appointment and left on office in 15 minutes I call back and goes directly to voicemail they scheduled me for blood work and when I get there they only have one item checked out of about 15. I'm not sure what's going on this used to be a great practice what has gone totally downhill in the last few months

Megan Lynn

My mother is a patient here, she’s elderly and has a lot of medical issues. Every time I take her, she sees a new resident Dr. They have no prior history of my mothers long medical history… it’s like she’s visiting the practice for the first time. We have to go over so much, again and again, every appt. There is too much going on that can be read in a few minutes in the computer. If you have to call the office for something… the least amount of time I’ve waited was 22 minutes. Everyone is nice and kind but this office and phone system is ran horribly! It would actually save me time to get in my car and go to the office in person then actually get a question answered or make an appointment then to try to call. I’ve never seen anything like it. Ever since Dr Conte left, it’s been a nightmare.

Stephanie Olafsen

They keep calling my 11-year-olds phone leaving personal medical information on voicemails for someone who had her phone number before. On hold for 20 minutes before randomly disconnecting trying to let them know. Lots of HIPAA rules being broken here.

Estrella McCove

If I could give this “doctors office” zero stars I would - I am glad I switched to Christianacare . They’ve dropped the ball on my sons autism diagnosis saying “ he will grow out of it and it’s because he’s in a bilingual household” Christianacare fixed every mistake they’ve made . Son had dental surgery in April and they did a physical DIDNT fax the paperwork over to dentist and the day of his surgery we had to redo the physical because they lost the paperwork. My son had RSV - we followed up with the rotating residents that they have , was told they’d “fax over the doctors notes for the days he’s missed” NEVER SENT THEM OVER . And then months later when the truancy officer inquires for this paperwork I call the office and ITS NOT DOCUMENTED ANYWHERE IN HIS CHART . VERY UNPROFESSIONAL , VERY DISGUSTING AND HORRIBLE CUSTOMER SERVICE . DO NOT GO HERE !

Robert Whitlock

他们太疯狂了。他们让我等几天预约，但没有人在那里。我的猫死了。脚闻起来像炸玉米饼！

Nahfisah Morris