Silver Lake NewStart - Los Angeles, California

Claudia B.

Clean, low wait, free parking.

I've been here twice. Both times were good experiences.

Both times I had to have an x-ray done. I did have to wait a while for X-ray results, but it was worth the wait since I didn't even have to leave my bed.

I also had to get blood drawn, the technician was professional, friendly, and I didn't feel any pain.

When I came the 2nd time I fell on my elbow while rollerblading and it was difficult for me to do things due to pain. The nurses were there for me if I needed help.

I felt that I was given good advice and the faculty was professional and accommodating.

I would certainly come here again. ER or other places would have been a much, much longer wait just to be initially called.

Coach U.

Very good service workers are all extremely helpful my first urgent care experience is absolutely amazing thank you so much

Update:
When I called and asked they said they accept medical. They checked my medical before I come in. But after they sent me a bill. I spoke with them they said ignore the letter. It is been a year ago but a few days ago I received a bill again from them. I do not know how they found me in Colorado.

Theatre

I read the negative reviews and expected the worst. I am here now and I have been treated with care, compassion, empathy and quality. The staff has been great with me and very attentive. My surgeon was Dr. Justin Paquette and he did an AMAZING job! Definitely the best doctor I've ever had.

Ana R.

Droped off my mother for her 9am appointment at 8:45. 1:50pm she's still waiting to be seen. When I tried to spk with the clerical staff they told me she had to wait bcuz it was busy. Not the proper answer for someone with an appointment. Requested to spk to the Dr. The clerical staff told me I couldn't spk to the doctor, they said I had to spk to her manager. Well.. her manager never came out to see me. I started making phone calls to file a complaint not with Medical staff but with the clerical staff. Within 5 min my mother was called and a 15 minute visit completed. Clerical staff very unprofessional.

Sebastian G.

Went in with my girlfriend around 2:30 for a bad case of food poisoning, just got out at 8:50. She needed an IV and the RN proceeded to prick her and dig around in her vein four different times and still managed to mess up the IV. It wasn't until the lab technicians came in and successfully administered it on the first try. The doctor and the nurse aides are the only ones that are attentive to the patient, unfortunately they have to split themselves to attend ten other people at once. I get it, patients coming in with a bad heart condition are a priority over someone with a stomach bug, but you can only use that excuse so many times in the six hour delay. Once she got her prescription it took them an hour to discharge her. We would have just gotten up and left, but she still had the IV needle stuck without any medication connected to it. The last nurse asked us why we were there and we had to remind them multiple times that the needle was still stuck on her arm. Never again.

Steve H.

Girlfriend is pregnant we got blood work done and they told us we will mail it to you the and you will receive it in two days. It's been a month and they haven't done anything at all. Girlfriend went in because she was sick and they didn't even know she was pregnant, they were tryiing to give her steroids. Like really called a week later because it's been ridiculous and they said we just got everything just now because it takes a few days. I was like a few days because it's been a months my girlfriend is 5 month pregnant and you guys haven't done anything at all. Through all this they tell us we have to pick up the letter at the hospital. Worst place ever. So apologize or anything just half ass excuses. If you come here change your doctor

Ava S.

Enter at your own risk. You have been warned. They only have one good doctor his name's Louis Acosta. The rest of the staff act like they're working in a mental health facility from the days when they gave patients lobotomies. The doctor who saw me didn't even return to give me my diagnosis, that was left up to the nurse who seemed to have left his manners at home for the evening. I could go on and on.

Elizabeth L.

I went in to the urgent care unit around 3:30 am with severe bacterial symptoms. The nurse on duty was extremely innapropriate while handling my info, saying I shouldn't have sex at all and that if do, the infection slides in and out while my boyfriend slides in and out. He then proceeded to tell me that if my boyfriend wanted to have sex, I should tell him 'sorry man, use your hands to finish yourself off.' Even the physician was vague and didn't even diagnose anything, just rudely took my information and wrote a prescription. I will never be returning to this hospital for ANY reason. I have never seen such awful medical professionalism. Also, they don't tell you they don't take your insurance until after the visit, when it is too late to just walk out.