Upson Family Medical Center Northside - Thomaston, Georgia

Corie C.

Professional staff. My son and I were in and out. Very happy with the experience.

Dakota

I don’t usually go to the Family medical center for anything too serious but today was an exception. I was in so much pain and discomfort. I had to take my 5 year old twins with me and I never take them to the doctor with me. From the minute we got there until we left it was an absolutely wonderful experience. The nurse who checked me in was super sweet & patient. The woman who took my blood was an angel! Thank you to Blake the X-ray technician for his patience and communication. I didn’t catch the name of the sweet woman who sat with my girls while I had my X-ray done but she was fantastic! I am truly thankful to each person because pain is not my strong suit and having to bring my kids with me also made me somewhat anxious. I also never felt rushed even as we were the last ones there. I really appreciate that! Dr. Capo was very helpful and informative. I can’t thank y’all enough! ⭐️⭐️⭐️⭐️⭐️🤍

H B.

As someone who has strong connections to the healthcare industry- both nationally, and internationally, I was unenthusiastic about writing this review. By far, Upson Family Medical Center at Northside is the most unprofessional facility that I have ever visited. The following feedback was noted during the office visit and post-care follow-up:

- Inexplicably, there was no physical examination for a common physical injury with clear presentations of trauma.
(This was particularly alarming and unacceptable.)
- Feedback from medical staff was not provided--as promised--on the following morning after the visit, specifically regarding the status of time-sensitive, radiological testing.
- The initial patient intake information performed by assisting staff members, e.g., weight/height, vitals, were properly conducted.
- The facility appeared clean.
- Patient follow-up: Attempted to establish verbal contact with the facility, which resulted in no response or connection via phone call.
Eight attempts were conducted during a time-period of approximately five-hours.
- Overall assessment: Based on my experience, the level of care at the described facility could be most aptly characterized as apathetic, unprofessional, and unacceptable.

Final notes: Lastly, and most shockingly, following a prompt visit to a separate unaffiliated medical clinic, I learned that my related injury required serious attention. Upson Family Medical Center (Northside) failed on all fronts, which is unacceptable--also notable--a service that I paid for. Please train people to provide medical care in a manner consistent with compassion, skillfulness and accountability; lead the way and be better.

Ann W.

This am I went to Upson Regional Medical Northside and could not have had a better experience. The girls at the front desk could not have done a better job. I only waited a few minutes for me to be called for the weight and blood pressure check then only a few minutes for the doctor. He was very accommodating and professional. Later that day they called me to say I could pick up a paper I requested. I give them a FIVE STAR RATING!

Kurt J.

Absolutely horrible experience.
I had a confirmed case of strep from another doctor, but the antibiotics I was given were not helping after several days, so came here to get a stronger prescription.

After waiting for an hour or so, with only one other person in the lobby, they finally called me back. I told them that I had strep, and just needed a stronger antibiotic. They proceeded to do flu and CODIV tests (had no symptoms of either). After waiting another hour in the exam room, they came back and said the tests were inconclusive and they would have to redo them (My guess is they lost or forgot to run them).

I told them I did not need the test anyway, so they let me go with the prescription I originally asked for.

On my way out I stopped by the desk to ask what was due and pay. The woman was very rude and said there was nothing due. I was a little surprised, so asked again to confirm that there was not charge for the visit, which she again confirmed.

A couple weeks later I got a bill in the mail for well over $700. No itemization or explanation as to what the bill was for. I am used to visits like this being in the $150-200 range, not over $700!

Mike K.

Place is packed. Called prior day to speak with my doctor of record, receptionist said she would pass message along. No call. Called again next day and was told by same person that the doctor does not give phone calls and said if I wanted to speak to him I would have to come in. Not sure why she would not inform me.
Made 40 minute drive out and was told it will be a least two hours to speak with doctor. This is somewhat important as he had me have xrays and CT scans. This consult could have been done on the phone.

Thomas S.

Although the wait time was a little long my care was top notched. All the personal were very pleasant and treated me perfect. Miss Suzanne has been my go person for several years and the level of service is always the best. She steered me in the direction of the Atlanta Heart Associates a couple of years ago and they found a blockage in why we call the widow maker. She saved my life. So with all that said the wait time is meaningless. 5 stars all the way.

kaylin W.

This is the second time I’ve been to this location, and I will NEVER come back. These ladies in front are completely rude and obviously lack the knowledge of what their position is to a doctors office. My first visit here they refused care for my 1 year old. My second and now last visit here I was told they do not take my insurance but on their website it says they do. I will make sure these women in the front are brought to attention about their poor customer service and as well as how poorly they preform their job.