Wingard Urgent Care and Wellness - Peachtree City, Georgia

Stephanie D.

I have been a patient here for a few years. I have been blessed with good health and have not needed to make visits except for a few minor issues and annual physical exams. My last few experiences here are my reasons for not returning.

I have had less than pleasant encounters with the front office staff over the phone and in person. It’s often as if they wish they could be anywhere else except there helping you. One gentleman in particular spoils my experience nearly every time I encounter him at the front desk. During my last experience with him, I was simply trying to relay a message from the doctor I had just seen regarding my next appointment, and instead of taking me at my word or even verifying the message, he chose to argue with me in front of a waiting room full of people telling me what I can and cannot do. Pretty unprofessional. I have also witnessed triage nurses in the past complain about their work to each other when I’ve come in closer to closing time. Definitely not someone I want sticking a needle in my arm.

I was seen recently for one issue, and was carelessly prescribed antibiotics for something that was never a complaint or even a discussion in the office. At my next appointment which happened to be a few days later I inquired about the prescription and after reviewing my records I was told there was no reason I should have been prescribed that medication. The doctor seemed baffled. It’s rare to see the same person for an issue here and no one ever seems to be on the same page.

At my most recent appointment I requested two pretty simple referrals for an optometrist and dermatologist. Today I received a call from an imaging facility saying they received a referral for me to have bone density imaging. I’m 35, not 75 and never mentioned any issues with my bones. Whoever the elderly person is waiting for a call for their bone density scan, he or she may never receive it due to the carelessness at this office.

If I didn’t think my concerns would fall on deaf ears I would try to call and express these issues however, the message would likely not make it past the front office staff. For urgent care needs I suppose this place could work but I don’t believe they should be offering primary care services. Should you choose to be seen here, please beware.

Juju

Dr. Bennett is the best! He and his staff go way beyond to care for every patient. I don’t trust anyone else with my health!
Than you so much.

Lauren O.

Convenient, affordable and professional. I’m grateful this practice is here in PTC. I felt compelled to write a review after reading the ones with less than 5 stars. My family has visited this office for many years and we haven’t had any bad experiences. The staff are warm but also professional. I highly recommend this offices for an all of their services. - Lauren Gleaton

J

Dr Bennett is the best!! The only problem I have with the office is everytime I call, Im on hold for 20-30 minutes

Bill S.

Horrible!! Highly do NOT recommend!! Called to refill prescriptions 3 times and they will tell you the order is sent in, but it never is. Very unprofessional and staff is clueless! It's worse than fast food customer service.

Kat R.

I have been a patient of Dr. Bennett's for about 5 years now. First I would like to say that Dr. Bennett, Mrs.Jennifer and there is one other doctor I have seen I believe twice and all three are amazing. As for the nurses assistant and front staff they have had more moments than I like to mention that either they were rude and unprofessional and could never get my meds called in on time or called the wrong medication in. The visits were always a all day ordeal. I personally have sat for 3 hours at some appointments in the past. The gentleman up front that works in the afternoon has just recently been somewhat of a help however i have been in a full blown disagreement in the office. The office is always clean however, and and will say over the last couple of months they have been so much better with a consistent staff up front and the sweet young lady up front has made sure to go beyond her job and makes sure my meds are handled correctly. Great job wingard for making the changes for us and keep up the good work.

Stephen G.

We’ve been patients of Dr. Bennett for several years and are very pleased with him and his staff. We moved an hour and a half away from his practice a few years ago and still make the drive to see him. “Great bedside manner.”

Francisco A.

I am modifying my previously 1 star review. There are a couple of front desk clerks that are the worst in class, but the rest of the team are so kind that they do not deserve a bad rating. Also, as said, Dr Bennet is a kind person and sure he knows his craft.

Dr Bennet is great. The nurses are kind and supportive. The front desk staff and other support personnel they’re blatantly rude and unprofessional. They kill the whole experience and is a shame for Dr Bennet because you can see that it is the general opinion on these reviews.