Walton Center for Family Dentistry - Loganville, Georgia

Racheal M.

I was in a lot of pain upon arriving to my appointment. I received a very warm and professional greeting at the front desk and quickly seen by the Dentist (Kiara). She was kind and gentle and explained everything she was going to do before she did it. I really appreciated her doing that. It helped me relax and process things better as a patient. I will definitely come back for future treatments and make recommendations to all my friends and family!

Scotty S.

Everyone here was extremely nice and pleasant. Caitlin in the front office went out of her way to help me schedule a surgery somewhere else. For days I have been attempting to schedule removing my wisdom teeth for days and in a rush to do so. I have had no luck and have struck out so many times. Caitlyn made a few calls and had me hooked up in no time. Would recommend these guys to anyone. Everyone was great

Susan G.

My hygienist was great! Then I had to wait for the dentist to come. After twenty plus minutes I asked if I could leave because still no dentist. I understand she was in the midst of a procedure but just say that and tell me to go ahead and go.

Calvin W.

This business seems to be completely oriented on maximizing profit and throughput.
Several times, they have tried to encourage us to get procedures done that are not necessary (replacing teeth, etc.). They have sent us bills for procedures that are covered completely by our insurance or asked us to pay up front without checking. They have kept us waiting for over an hour on several occasions, and the doctors seem to completely forget that they not only have patients to see, but the conversations they have had with their patients regarding procedures and decisions. It's like we are new patients every time we go up there and have to justify why we don't want or need certain things.
Finally, my wife had a filling recently, and has experienced pain and discomfort evert since - and the surface of the filling was never smoothed down properly and causes irritation. They kept her waiting for almost an hour today so she could get it looked at, then claimed they were making her wait because we had an outstanding balance of $25 - for a procedure that is covered under insurance. We had been arguing with their billing department and our insurance for months on getting this sorted out, and finally paid it out of convenience yesterday... but since they did not see it on their end, they had the audacity to ask my wife for proof of payment via our bank statements!

Raeosoro O.

I'm not feeling well as I write this review, but I feel it's important to share my experience to help other families make an informed decision. My family was looking for a new dentist, and after my husband tried this office, I decided to give them a try as well. During my first appointment, I was told I needed additional work and was asked to pay a $100 deposit to schedule another appointment.

Unfortunately, due to not feeling well, I forgot about my first appointment which was for today, and only remembered the second one later in the week. My husband called to reschedule for me, not realizing it was for the same day, and was told that they require a 48 hour cancellation. The receptionist he spoke to was rude and unempathetic, informing him that we would forfeit the $100 deposit because it was my responsibility to remember both appointments. Despite his frustration, she remained dismissive and insisted we still had the other appointment booked, seemingly oblivious to the situation. This poor experience with the receptionist led us to decide not to return, and they lost our entire family and another family as patients.

When I first scheduled, I already had reservations as the same receptionist was chewing food during our call, which struck me as unprofessional. I should have trusted my instincts then. I can't comment on the quality of the dental work, but if the front desk reflects the overall experience, I would strongly recommend avoiding this office. I wish we had. Tami F.

E P.

Had to come in two separate days just to do x rays that could have been done in one visit, was then told I could come back later in the afternoon during the 2nd visit for only half a cleaning, and then return the following week for the other half. Billing staff lady was not pleasant to deal with and just made you feel like not wanting to come back. Eventually went and found another dentist office that did all the x rays and cleaning in one visit and for 1/3 the price. No hassle.

Paula D.

Update: I had the second part completed today and the work is stunning. Clearly they use the best labs as my partial looks so natural. I could not be happier with the results. Thank you to them
Original review:
I saw Dr. Chira and her assistant Kelly today on an emergency basis and let me tell you they were warm, welcoming, professional and kind. I would give them 100 stars if I could. We collaborated and found a plan based on my dental needs and my budget (no insurance). Thanks to those two who made a stressful situation, pleasant.

Telsa B.

I am thankful to Walton Dentistry for being able to take care of my needs,
With that being said at my visit today, there was no soap in the restroom and it could have been cleaned, toilet paper needed to be refilled, and a few other things that could have been taken care of, hopefully on my next visit I will see a improvement, I have been a loyal customer for years and I want to continue coming to this company…….THANKFUL.🙏🏾🙏🏾

December 13, another visit at Walton Dentistry, the young lady at the receptionist desk and the dental assistant has very good customer services. Now the provider, I felt like she was in hurry to take care of my needs, I want to heard when comes to me and spending my money. She finally understood what my concerns were and took care of it. The other concern was the RESTROOM, it is was NASTY AGAIN, this unacceptable, there were several people in the office sitting around, when someone could have cleaned the restroom, I get it that there is a cleaning crew , but in the meantime, make the facility clean for the PATIENTS until the cleaning crew comes in.

Thank you. Happy Holiday.